Senior Business Procedures Consultant II, Whole Life Entity Manager

Description and Requirements
The Team You Will Join
Third Party Activation and Development align under MetLife's Workforce Engagement and Benefits Connectivity organization. Supporting US group Business, we maintain relationships with HR Tech Firms and other contracted entities to monitor and meet KPIs, integrate products and API technology on benefits platforms, operationalize processes, and facilitate escalations to resolution.
The Opportunity
Reporting to the Director of Entity Management, the Whole Life Entity Manager position offers a dynamic opportunity focused on both current and future platform development for VB products, with particular emphasis on Whole Life.
They will be responsible for building and maintaining Third Party entity level platforms, supporting the growth of Whole Life business.
Achieving success in this role demands strong project management, advanced knowledge of MetLife business requirements and capabilities, and experience in the group insurance industry. The Whole Life Entity Manager will facilitate all aspects of TPE-level platform build and maintenance, identifying and resolving operational challenges to ensure effective platform solutions. Strong partnership and collaboration across MetLife's business units is critical to this role, fostering an environment where every team member's input is valued and every viewpoint is considered.
How You'll Help Us Build a Confident Future (Key Responsibilities)
Primarily responsible for assessing, building, and maintaining Whole Life product on Entity level platforms. Includes but not limited to:

• Evaluating opportunities, managing process development and leading the TPE onboarding of Whole Life platform integrations.
• Maintaining existing Whole Life platform builds, defining solutions around operational breaks and issue resolution, while ensuring transparency into status.
• Lead the integrations by identifying appropriate resources needed, assigning individual responsibilities, and developing schedule to ensure timely completion of projects. Hold team members accountable for delivering as committed and communicate status to all partners and leaders.
• Evaluating and/or recommending improvements to support ease of Whole Life integration and go to market strategies.
• Support entity specific API development, where applicable.
• Performs other duties as assigned or required.

What You Need to Succeed (Qualifications)
Required:

• 7-10 years of related work experience; broad working knowledge of supported business functions, systems, processes, and procedures
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible

Preferred:

• 5+ years of experience managing strategic projects
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Bachelor's degree in related field, advanced degree preferred

The expected salary range for this position is $95,000 - $130,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$95,000 - $130,000