Senior Business Operations Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Business Operations Specialist is an advanced subject matter expert, responsible for evaluating, improving, and maintaining an organization's core operational processes to ensure an efficient and productive workflow.
The Senior Business Operations Specialist assesses existing processes and systems, identifies opportunities for improvement, and devises more efficient or cost-effective alternatives.

What you'll be doing

KEY RESPONSIIBILITIES

• Manages day-to-day business operations of a business area(s).

• Optimizes operational processes and procedures for maximum efficiency while maintaining quality standards.

• Assists with the implementation of new processes, policy and procedures within a business area(s).

• Identify ways to improve stakeholder experiences.

• Interacts with various stakeholders such as vendors and other internal stakeholders to resolve queries.

• Tracks and reports on business operational performance across business area(s).

• Maintains policy and procedure documents.

• Manages ad hoc business operations type projects or programs.

• Drives increased data quality and solves challenging operational business goals.

• Spends time developing improvement plans to solve business problems.

• Assists with the implementation of change management initiatives.

• Creates reports to analyze operational data.

• Performs any other related task as required.

KNOWLEDGE & ATTRIBUTES

• Advanced understanding of business and/or operational processes and policies.

• Ability to produce a high quality of work.

• Advanced communication skills, including the ability to be influential and persuasive with senior level stakeholders.

• Ability to establish and maintain good working with senior level stakeholders.

• A high degree of accuracy and attention to detail.

• Excellent planning and organization skills.

• Advanced problem analysis and solving skills.

• Ability to multitask and work independently.

• Demonstrate high ethics and adherence to company values.

• Displays good analytical and reasoning skills.

• Excellent business acumen skills.

• Advanced presentation and facilitation skills.

• Applies advanced wide-ranging experience and in-depth professional knowledge to develop and resolve complex models and procedures in creative way.

• Directs the application of existing principles and guides development of new policies and ideas.

• Determines own methods and procedures on new assignments.

• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information.

• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results.

• Develops and manages operational initiatives to deliver tactical results and achieve medium-term goals.

• May be accountable through team for delivery of tactical business targets.

• Work is reviewed upon completion and is consistent with departmental objectives.

• Frequently advises key people outside own area of expertise on complex matters, using persuasion in delivering messages.

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ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent in Business Administration or a related field.

REQUIRED EXPERIENCE

• Advanced professional experience in business operations management with a strong background in all aspects.

• Advanced experience dealing with internal and external stakeholders.

• Advanced experience working with business operations management control software.

PHYSICAL REQUIREMENTS

• Perform work during US business hours and global time zones, when needed.

• Ability to communicate effectively with verbal, visual and listening skills.

• Close visual work on multiple computer screens.

• Dexterity of hands and fingers to operate computer keyboard, mouse, and other technical instruments.

• Ability to travel on a plane, train, car, taxi and other forms of traveling various locations.

• Remain stationary for long periods of time, while on a computer.

WORK CONDITIONS & OTHER REQUIREMENTS

• This role is expected to be remote with an occasional need to be on-site in a shared space.

• Exposure to varying temperatures and loud noises when inside a Data Center.

• Travel required upon request.  25% to 50% possible.

• Perform work from a remote location with stable internet connection.

• Required video conferencing Monday-Friday.                

• Passport or the ability to obtain one.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $107,400 - $171,300.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.