Senior Business Execution Consultant

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant reporting to the Business Execution Manager as part of the Supply Chain Finance (SCF) Business Manager organization.

In this role, you will:

• Work closely with global front-line and back-office teams and other partners across Supply Chain Finance (SCF), e.g., Inventory Finance, Channel Finance, Global Receivables & Trade Finance (GRT), and the enterprise to support internal and external business communications, identify process improvement opportunities, execute on initiatives, lead servicing communications, and lead and/or support other business priorities
• Partner with business leaders to prepare, manage, and maintain business communications and templates utilizing the Microsoft Office suite of tools and other communications platforms. This includes PowerPoint presentations, job procedures, disclaimers, letter templates, language translations, SharePoint Online internal resource portals, and internal/external communications
• Partner with cross functional teams to strategize, plan, and execute a variety of customer experience and business support programs, services, and initiatives
• Prepare and present key business metrics aligned to measuring and continuously improving our customer experience across senior leaders, mid-level managers and front-line teams
• Lead and/or provide support or expertise on cross-functional initiatives and business priorities
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, control development, help develop appropriate solutions and implement/drive execution with front-line teams
• Prepare metrics, analyze trends, and identify actions to improve our servicing experience for dealer and manufacturer/OEM customers globally. Present information, trends and actions taken to stakeholders, leaders across functions and levels and OEM customers. Data includes voice of customer survey feedback, complaint data and cross-functional key performance indicators to deliver expected service-levels and SLAs
• Work closely with Global Business Support team to adapt and implement best practices regionally
• Drive incremental improvement in global customer experience program including identifying trends, leading smaller initiatives, engaging managers where coaching is needed and recognizing employees for positive feedback
• Lead and execute complex customer segmentation and execution for mass communications for credit, legal and servicing communications
• Support of global business issues for Inventory Finance, Channel Finance, and GRT. The Business Issue Resolution Team focuses on how we make things right for the customers for impact (adverse customer outcomes) they experience as a result of the Company's actions or practices or those of third parties acting on Wells Fargo's behalf.  This role will provide guidance with a formal process and clear guidance for evaluating potential issues, root cause identification, control development and payment calculation methodology and approvals related to Operational Risk Incidents, complaints, or other request for compensation consistently for the global businesses we support
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Collaborate and consult with members of the Business Management team and team leaders to drive strategic initiatives
• In addition to these functions employees are required to carry out such other duties as may reasonably be required to support the business

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrate expert level skills using Microsoft Suite of software applications such as Word, Excel, Outlook, PowerPoint, as well as expert level skills utilizing Acrobat Reader
• Excellent written and verbal communication skills. Ability to communicate and collaborate effectively to leadership & colleagues across functions.
• Comfortable Operating in a rapidly changing environment
• A global mindset with passion to deliver the best customer and team member experience.
• Strong problem-solving skills with attention to detail & accuracy
• Self-starter: Ability to work independently or as a team in solving business issues and helping to identify and drive performance metrics
• Strong project management skills and ability to skillfully manage multiple tasks concurrently.
• Ability to work effectively and cooperatively across functions and levels of the organization.
• Tableau creation and maintenance experience a plus
• Degree level qualification in marketing, communication, strategy, finance and / or a core business discipline
• Strong organization and prioritization skills, with a high attention to detail
• Takes initiative, has high accountability, and independently tracks/meets deadlines

Job Expectations:

• This position is not eligible for Visa sponsorship 
• This position offers a hybrid work schedule 
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process 

#commercialbanking 

Locations:

• 5595 Trillium Blvd., Hoffman Estates, Illinois 109535
• 10 South Wacker Drive, Chicago, Illinois 106393
• 600 South 4th Street, Minneapolis, Minnesota 55415
• 1800 Century Park E, Los Angeles, California 90067

Pay Range:

• California Location Pay Range: $92,400 - $164,400 USD Annual
• Illinois Locations Pay Range: $92,400 - $164,400 USD Annual
• Minnesota Location Pay Range: $84,000 - $149,000 USD Annual

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $164,400.00

Posting End Date:

10 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.