Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
The Revenue Operations team is responsible for maximizing yield through supply optimization, driving global ad revenue growth with strategic pricing and packaging, managing global publisher partnerships for ad inventory deals and delivery, and enhancing the efficiency of the ad sales organization by centralizing processes across our data tools and systems. By aligning advertising sales, marketing, product, and client services, the team aims to optimize the monetization of advertising inventory. This involves a blend of strategic planning, data analysis, system and tool utilization, and partnership management.
About the Role
Roku is looking for a Senior Business Automation Manager focused on campaign measurement and data to join our expanding Revenue Operations Team. This role will focus on supporting the business’ use of campaign reporting applications/dashboards and the operational workflow surrounding campaign measurement. The candidate will be responsible for contributing to the development of campaign measurement capabilities from acceptance testing through end user training, helping ensure smooth adoption of new features. In addition, this role will monitor support channels to provide day-to-day service to the Account Management team. This role will be responsible for ensuring proposed business workflow changes do not impact existing capabilities and data dependencies. This role acts as a trusted advisor between the business and product management.
This role requires a strong problem-solving mindset, excellent communication skills, and an eagerness to learn. The ideal candidate will be proactive, adaptable, and have a desire to think strategically to drive meaningful change within the organization. They should over-index on ownership, taking initiative and responsibility for their work.
Santa Monica Only - The estimated annual salary for this position is between $143,000 - $175,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Own and actively monitor the campaign measurement support channel, responding to user inquiries and escalating issues as needed.
- Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product teams to address them.
- Participate in stakeholder discovery meetings to gather requirements and understanding for improving campaign measurement capabilities and workflow efficiency.
- Collect and prioritize enhancement ideas through Product Management from both users and leaders.
- Act as business representative for campaign measurement’s impact on the advertiser lifecycle.
- Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
- Develop training materials and lead end-user training sessions to ensure swift adoption of new campaign measurement capabilities.
- Create and maintain detailed user guides for campaign measurement, ensuring clarity and usability.
- Organize, administer, and present end user satisfaction (NPS) surveys.
- Consult, and at times ideate, on workflow changes with Business and Product Teams to ensure optimal campaign measurement workflow(s).
- Assist complementary data/integration testing efforts related to feature development lifecycles.
We’re excited if you have
- 5+ years of experience in Advertising Account Management, Advertising Analytics, or related Operational role.
- Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes at scale.
- Strong understanding of advertising performance metrics and their impact on customer retention.
- Moderate/intermediate proficiency in SQL with sound understanding of relational databases.
- Skilled at identifying upstream and downstream effects of changing data contracts.
- Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
- Excellent written and verbal communication skills, with a strong ability to document processes.
- Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.
- Experience collaborating with Product teams a major plus.
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Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [email protected].
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
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