Acts as a liaison between clients, internal teams, and customer data to improve workflows from project inception through delivery. Converts and verifies client files across data formats, coordinates project communications, addresses customer feedback, supports graphics and design requirements, and recommends product enhancements. Requires strong analytical, communication, facilitation, negotiation, organizational, and problem-solving skills, along with business operations or systems development experience.
JOB SUMMARY:
The Senior Business Analyst acts as the liaison between customers and their data to engineer better workflows from project inception to delivery.
ESSENTIAL FUNCTIONS:
- Reads external files from clients in various data formats.
- Helps ensure files are converted in the system utilizing multiple data applications to workflow standard output file formats.
- Verifies converted files to ensure the completeness and accuracy of the information.
- Collaborate with Project Managers, Market Account Specialists and other customer support positions to make sure that graphics and designs meet and exceed customer expectations
- Schedule conference calls and regular communication with clients and vendors to update on the process status or any project strategy or requirement changes.
- Collaborate with internal teams to address customers needs and communicate all client feedback.
- Make recommendations for product enhancements
- Performs other duties as required or assigned which are reasonably within the scope of the duties above.
- Critical Thinking and Problem-Solving Skills
- Project Management
- Organizational Effectiveness
- Customer/Client Focus
- Leadership
- Ethical Conduct
- Change Agent
- Not afraid of a challenge and always improving
- 3-7 years experience with business operations or systems development
- Knowledge of competition, industry happenings and knowledge of how the Company is positioning itself is a plus.
- Open-minded and adaptable to change
- Excellent communication skills
- Excellent analytical skills
- Facilitation and negotiation skills
- Teamwork oriented
High School Diploma
Bachelors degree preferred
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
