Lead requirements gathering, analyze utility field service processes, design and implement FSM/ERP solutions, configure tools, develop and execute tests, manage stakeholders, run UAT and training, provide post-implementation support and process improvement.
Job Title: Senior Business Analyst - Utilities | FSM / ERP Implementations (Multiple positions available)
Company: Celerity Consulting Group
Location: Remote (work from home eligible)
Salary: $100,000 - $120,000 annually DOE
Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Our background and expertise also enable us to implement enterprise systems & solutions, driving digital transformation and operational excellence for our clients.
Position Overview: We are seeking a Senior Business Analyst with over 7 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom or similar industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
Company: Celerity Consulting Group
Location: Remote (work from home eligible)
Salary: $100,000 - $120,000 annually DOE
Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Our background and expertise also enable us to implement enterprise systems & solutions, driving digital transformation and operational excellence for our clients.
Position Overview: We are seeking a Senior Business Analyst with over 7 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom or similar industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
- Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
- Analyze and translate business requirements into functional specifications for enterprise solutions.
- Conduct gap analyses to identify areas where current systems fall short of client needs.
- Collaborate with technical teams to design solutions that align with client requirements and industry best practices.
- Assist in configuring and customizing tools to meet specific client needs.
- Develop and execute test plans to ensure solutions meet specified requirements and quality standards.
- Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
- Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
- Prepare and deliver presentations and reports to clients and internal stakeholders.
- Identify opportunities to enhance client business processes through the effective use of FSM solutions.
- Recommend best practices and innovative solutions to improve field service operations and efficiency.
- Monitor solution performance and suggest enhancements based on data analysis and client feedback.
- Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases.
- Experience logging, tracking, prioritizing and validating defects.
- Experience guiding new users through individual and collaborative UAT sessions.
- Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project.
- Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions.
- Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
- Advanced degree (MBA or Master’s) is preferred.
- Minimum of 7 years of experience as a Business Analyst, with a focus on Enterprise/Field Service Management solutions.
- Demonstrated experience in requirements gathering, process analysis, and solution implementation.
- Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
- Hands-on experience with SQL to access, retrieve, manipulate, and analyze data.
- Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools.
- Strong understanding of utility operations, asset management, and field service management.
- Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
- Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
- Ability to travel to client sites (domestic and(or) international) as required and defined per project requirements.
- Consulting background with experience in client-facing roles and managing stakeholder relationships.
- Proficiency in using FSM software platforms a plus.
- Familiarity with GIS integration and mobile workforce management solutions.
- Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
- Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).
Similar Jobs
Healthtech
Lead development and maintenance of executive dashboards and reports for ASCs, Pharmacy, Lab, and Imaging. Import, validate, and reconcile complex healthcare data (EMR and claims), perform ad-hoc analyses and forecasting for ambulatory growth, and deliver insights and recommendations to Clinical Shared Services and executive stakeholders. Support governance, strategic planning, and operational improvements across ambulatory services.
Top Skills:
Data WarehouseElectronic Medical Records (Emr)ExcelMicrosoft PowerpointMicrosoft WordPower BISnowflakeSQL
Agency • Information Technology
Lead discovery and requirements gathering, define business and technical requirements, write user stories with acceptance criteria and DoD, support Scrum Master/TPM on backlog prioritization and sizing, and apply strong knowledge of AEM (templates, components, workflows, integrations/APIs).
Top Skills:
Adobe Experience Manager (Aem)Aem ComponentsAem TemplatesAem WorkflowAPIs
Agency • Information Technology
Lead business analysis for technical projects, define scope and requirements, document use cases and processes, run workshops, manage risks and dependencies, and support chatbot implementations while collaborating with developers, testers, and stakeholders to deliver projects.
Top Skills:
Chatbot
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
