The Senior Billing Analyst manages customer invoices, resolves discrepancies, and leads team members while ensuring compliance with regulations.
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary:
The Senior Billing Analyst will be responsible for accurately processing and managing customer invoices, resolving billing discrepancies, and proactively identify root causes and resolutions for arising issues. They should have leadership qualities with the intention to assist and lead other teammates when needed. The ideal candidate will have a strong understanding of billing procedures, excellent communication skills, and the ability to work effectively under deadlines and in a fast-paced environment.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Generate and send out customer invoices accurately and in a timely manner through the billing system.
- Responsible for accuracy and completeness of billing based on client guidelines
- Update billing systems with pricing and other changes to the client’s subscription as outlined in SOPs.
- Review and reconcile billing discrepancies
- Investigate and resolve billing inquiries from customers
- Collaborate with internal teams to address billing issues and improve processes
- Maintain accurate records of billing activities and transactions
- Process approved adjustment requests from Operations and Client Services
- Assist with month-end closing activities as needed
- Handle hypercare and customer escalations in a prompt and professional manner
- Display knowledge of monthly imports and execution, when required
- Demonstrate leadership skills with willingness to guide other members of the team when applicable
- Carry out additional responsibilities as assigned based on business need
Minimum Requirements
- 2+ years of experience in billing or accounting role
- Proficiency in Microsoft Excel
- Strong analytical and problem-solving skills
- Excellent attention to detail and accuracy
- Ability to prioritize tasks and meet deadlines
- Effective communication and interpersonal skills
Preferred Qualifications
- Bachelor's degree in accounting, Finance, or related field
- Proficiency in company accounting software (e.g., Netsuite and Salesforce)
Working Environment/Physical Demands
- Remote working environment
- Activities require a significant amount of work in front of a computer monitor.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Top Skills
Excel
NetSuite
Salesforce
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