Senior Associate Travel Product Specialist, Sales & Ops

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

NOTE: This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA office.

JOB SUMMARY

Reporting to the Product Manager, Emerging Partners, the Senior Associate Travel Product Specialist, Sales & Operations plays a critical role in shaping operational strategies and driving sales performance through data-driven insights. This position serves as a strategic liaison between Product, Sales, and Operations, ensuring alignment of business objectives and operational excellence. The role requires ownership of reporting and analysis frameworks, proactive decision-making, and the ability to influence cross-functional priorities to optimize product offerings and enhance the AAA member experience.

ESSENTIAL FUNCTIONS

• Reporting and Data Analysis
  • Establish and lead comprehensive reporting and analysis strategy for travel sales and partner performance
  • Design and implement a standardized reporting framework and deliver monthly trend analysis reports
  • Analyze sales trends and market data to recommend timing and prioritization of product launches, destinations, and partnerships.
  • Own partner performance reporting and tracking, identifying trends and presenting actionable insights to guide business decisions and improve client experiences.
  • Monitor member feedback and operational KPIs, synthesizing insights into actionable improvements for processes and client experience.

• Operational Logistics and Partnership
  • Manage deliverables and timelines for major initiatives, including the Annual Advisor Summit, with authority to adjust priorities based on business needs.
  • Own and oversee the travel partner invoicing process for suppliers, ensuring accuracy, compliance, and timely execution while identifying opportunities to improve efficiency and strengthen partner relationships.
  • Liaises between member relations and partner team to acquire waivers and make goods from partners.

• Training and Strategic Liaison
  • Serve as a strategic liaison between Sales, Operations, and Product teams, ensuring alignment between sales targets and operational capabilities.
  • Develop and present performance insights and recommendations to leadership, influencing future operational and sales strategies.
  • Manage all aspects of training logistics—including scheduling, communications, presentation materials, incentive prizes, and Hub updates.
  • Lead the planning, scheduling, and organization of advisor sales training with Tour, Cruise, and Emerging Partner managers, ensuring alignment with partner co-op commitments.

KNOWLEDGE / SKILLS / ABILITIES

• Strong attention to detail; ability to manage multiple tasks & competing needs concurrently under constricted deadlines.
• Ability to work in a professional manner, effectively, collaboratively & constructively with all levels of personnel with internal and external partners.
• Ability to exercise independent judgment and discretion in prioritizing tasks and making decisions that impact operational and sales outcomes.
• Skill in applying analytical techniques to the identification, consideration, & resolution of issues or problems of a procedural or factual nature sufficient to participate in analytical & evaluative work related to the analysis of an organization’s programs.
• Excellent communication and presentation skills to convey insights and recommendations to leadership.
• Strong analytical and strategic thinking skills to evaluate market trends and recommend solutions.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Requirements
  • Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related area.
  • Minimum of 2 years of experience in customer service role, data analysis role, operations, and/or business administration
  • Or High school diploma and 6 years of experience in customer service role, data analysis role, operations, and/or business administration

• Preferred Requirements
  • 2-4 years of experience in Travel

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