Senior Associate, Strategy & Operations

About Kintsugi

Kintsugi is scaling access to mental healthcare through breakthrough voice biomarker technology that detects signs of depression and anxiety in 20 seconds of speech. Our API platform integrates into call centers, telehealth, and ambient visits to help providers identify clinical needs earlier, driving better outcomes and reducing costs. Recognized by Forbes, Fierce Healthcare, and the World Economic Forum, Kintsugi is transforming how mental health is understood and delivered.

The Opportunity

We are seeking a Senior Associate, Strategy & Operations to act as a strategic force multiplier across the business. You’ll work closely with senior leadership on critical growth initiatives—ranging from GTM strategy to customer presentations to internal ops—helping Kintsugi scale effectively and communicate clearly. The ideal candidate combines consulting-grade rigor with startup scrappiness, and can produce board- or C-suite-ready work quickly with minimal guidance.

This is a fast-paced role for someone who thrives in ambiguity, asks sharp questions, and delivers with polish and precision.

Key Responsibilities

• Executive-Ready Decks: Build clean, high-impact presentations for customers, partners, investors, and internal initiatives—quickly and with minimal rework.

• GTM & Commercial Support: Translate product capabilities and case studies into clear business value for customers. Partner on pilot success tracking and renewals.

• Strategy & Planning: Drive competitive research, market sizing, ROI analysis, and customer insights to support strategic decisions.

• Business Operations: Support key business rhythms—forecasting, reporting, cross-functional project execution—while identifying operational inefficiencies.

• Special Projects: Own and deliver high-priority projects that cut across GTM, product, and leadership needs.

What Success Looks Like

• You can independently take an ambiguous input and turn it into a strategic, well-designed output (a deck, model, memo, or project plan).

• You operate with urgency and clarity—looping in leadership only when needed.

• You bring polish and structure to every piece of communication, with an eye for storytelling and audience.

• You deeply understand Kintsugi’s product, customers, and positioning—and advocate for what will drive real business impact.

Qualifications

• 2–4 years at a top-tier consulting firm (e.g., BCG, Bain, McKinsey) or strategy/ops role at a tech or health tech startup

• Exceptional PowerPoint and writing skills—able to quickly synthesize insights into clear, visual narratives

• Analytical strength—confident in Excel or Sheets and comfortable with modeling business value or pricing scenarios

• Ability to manage up, prioritize effectively, and deliver independently

• Passion for improving mental health access and comfort working in early-stage environments

• Bonus: Exposure to healthcare, enterprise SaaS, or AI/ML startups; MBA or advanced degree not required but welcome