Senior Associate, Operations Strategy

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

As a Senior Operations Strategy Associate, you will be part of a talented team of operators, analysts and strategists who are driving change in Airwallex. With your unique ability to combine operational grind, data analytics and strategic thinking, you will both deliver daily impact and lead long-term changes to both operation and product efficiencies. You have an outsized appreciation of the customer experience and an insatiable drive for growth and learning. You are an exceptional problem solver and are equally excited to both take a high level analytical view and roll up your sleeves to get things done.

Responsibilities:

• Developing and implementing strategies to optimize operations. Working closely with talented Operations teammates in the region and around the world, you will apply an incredibly analytical approach to dramatically improve onboarding, fraud / financial crime management and customer support, all with the objective of providing a world-class customer experience. Involves comprehensive data analysis to identify operational gaps, bottlenecks, and areas of improvement.

• Collaborating with stakeholders: You will work closely with various stakeholders, including internal teammates and external: regulators and law enforcement agencies, and internal departments such as Legal, Risk, and Compliance, to ensure the organization's financial crime prevention efforts are aligned with industry standards and best practices. Collaborate with product, engineering, finance, and customer success teams to ensure operational requirements are incorporated into product development and process enhancements. Lead cross-functional projects to drive operational initiatives, including system integrations, process redesign, and technology implementations. Foster a collaborative and cohesive environment by working closely with teams across different functions and geographies.

• Analytical wizard. You will be responsible for providing regular updates to senior management on the status of financial crime operations, including identifying emerging risks and proposing recommendations to mitigate those risks. Utilize analytical tools (SQL helpful but not required) to extract, analyse, and interpret large datasets to derive actionable insights. Develop and maintain operational dashboards and reports to track key performance indicators (KPIs), operational metrics, and trends. Communicate findings and recommendations to stakeholders and senior leadership through effective data visualisation and presentations.

• Handle special projects and ad hoc incoming requests, including deep dives on issues identified by leadership or functional teams.

We are looking for someone who:

• wants to make a meaningful impact through their work

• never settles with status quo and always looking for better solutions

• has incredibly strong problem solving skills 

• is a genuine truth-seeker, able to speak up while maintaining humility

Qualifications:

• 1-3 years of experience, preferably with a fast growing tech startup or top-tier strategy/management consulting or equivalent

• Extremely strong analytical skills and at least some experience in SQL

• Strong problem solving skills essential

• Exceptional stakeholder management and influencing skills

• Self-starter that can identify and prioritize opportunities to focus on

• Excellent written and verbal communication and presentation skills

• Technology, financial services and/or experience in a high growth environment is advantageous

• Bachelor’s degree or equivalent

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.