Senior Analyst, Sales Operations - Case Scheduling, TMTT

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

As part of the Transcatheter Mitral and Tricuspid Therapies (TMTT) Sales Operations team, the Sr Analyst, Sales Operations (Case Scheduling) will support the national field sales team and the broader TMTT organization to manage and enhance the US case scheduling process. You will work cross-functionally to ensure optimized resource utilization to meet patient demand and play a critical role in the US case scheduling process. This is an exciting opportunity for an experienced Analyst professional with relevant experience to join a team that is boldly designing transcatheter mitral and tricuspid therapies from the ground up.

The position will be on-site full-time at our Irvine headquarters 5 days/week.

How you'll make an impact:

• Work collaboratively with the US Field Sales Team, hospitals and other key stakeholders to coordinate and allocate resources to support patient care.

• Support building and informing regular KPIs (Key Performance Indicators) for the business including dashboards, reports, and other analyses to provide deep insights across the commercial organization.

• Own relevant case scheduling systems and metrics generation and maintenance by partnering with relevant stakeholders.

• Support interpreting analyses, drawing conclusions, and preparing and facilitate presentations on findings on trends (e.g. sales growth, market trends) to sales management and internal stakeholder team.

• Support providing high quality, timely responses to the sales organization to meet informational and reporting needs. Communicate complex logic and analysis in a manner that is easily understandable.

• Provide rapid response and direct action to case scheduling inquiries and requests from the field sales team.

• Partner with field training teams to support training proctoring considerations and certification pipeline.

• Ensure efficient communication with the Case Planning (screening) Analysts to understand and support case prioritization requests.

What you'll need (Required):  

• A bachelor’s degree in related field and a minimum of five (5) years of previous related analytical experience including, spreadsheets, database management systems, and word processing, or equivalent work experience based on Edwards criteria

What else we look for (Preferred):

• Experience in sales operations or project management in a medical device industry, clinical trial or hospital administration space highly preferred

• Highly preferred to have experience in data systems to understand data flows.  Hands-on or technical experience with data management or data processing in large enterprise wise systems (such as Salesforce or other CRMs)

• Experience in project management using lean principles, or resource allocation highly preferred

• Moderate hands-on use of data visualization tools (Tableau, Power BI) to support development of dashboards

• Demonstrates excellent verbal and written communication skills

• Strong interpersonal relationship skills including consultative partnerships and stakeholder relationship management

• Experience in resource allocation or project management software such as Monday.com, Trello, or salesforce.com preferred

• Ability to quantify abstract conceptual data in to concrete analysis and provide relevant solutions

• Proficient with Excel or relative analytics tools

• Excellent problem solving and critical thinking skills

• Ability to manage project work flows independently, hold high accountability in shifting priorities

• Ability to interact professionally with all organizational levels

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For California, the base pay range for this position is $92,000 - $130,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.  

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.