Senior Analyst, Provider Data Operations

Hi, we're Oscar. We're hiring a Senior Analyst to join our Provider Data Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

The Senior Analyst works to solve complex issues or concerns impacting our provider data through end to end roster processing. Positively impact provider experiences and member outcomes by ensuring provider data is maintained consistently and managing critical/complex data escalations to resolution. Communicate with providers and work collaboratively with other teams to provide efficient and thorough resolution by providing world class service.

You will report to the Senior Manager, Project Management

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $69,600 - $91,350 per year. The base pay for this role in all other locations is: $62,640 - $82,215 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

• Maintain existing and incoming provider information to ensure accuracy and quality of the network by supporting complex non-standard provider information processing needs.
• Independently surface provider information process and technology issues through proactive identification, measurement, and monitoring of our operations. Provide feedback to key stakeholders based on insights and trends to reduce future errors, improve processes, and performance
• Independently drive and track business decisions, execute provider data queries, and perform root cause identification, analysis, and diagnosis
• Independently lead with review from your manager, in developing and maintaining standards for data integrity and quality assurance, leading corrective activities of complex issues to clean the source(s) of truth and manage communication processes with other departments regarding data improvements.
• Support employees on the team of all levels through escalation research and resolution
• Effectively communicate findings and resolutions with providers and internal departments inclusive of collaboration with cross-functional stakeholders
• Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and external systems. Support junior employees in queue management and prioritization.
• Compliance with all applicable laws and regulations
• Other duties as assigned

• 2+ years of work experience in healthcare and/or operations
• 2+ years of intermediate Excel/Google Sheet proficiency
• 2+ years of assessing and comprehending end to end process impact
• 2+ years experience analyzing datasets and troubleshooting basic data nuances
• 2+ years of inventory management queue experience

• 2+ years of intermediate proficiency in SQL, BigQuery or similar database language experience
• Prior work experience in tech and/or healthcare
• Proficiency with non Microsoft business platforms
• Proficiency in using a credentialing or provider data repository
• Experience working with large datasets, data verification, data management, data modeling
• Experience with healthcare data such as provider and/or claims data