Senior Analyst, Business Analytics-Hybrid Franklin, TN.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Analyst will operate within a collaborative “pod-like” structure, working alongside 2–3 other Senior Analysts and under the guidance of a Manager-level Business Analyst. This role supports an operational area within the Senior Supplement Insurance business and plays a key part in bridging business needs with technical solutions.

Key Responsibilities:

• Gather and analyze vendor and customer requirements; translate them into actionable product backlog items or process improvements.
• Develop process documentation and create user story maps to support agile delivery.
• Present Features and User Stories to agile scrum teams; ensure requested changes are implemented through completion.
• Partner with Product Owners to support development teams and perform business validations.
• Apply business knowledge to creatively interpret data and identify additional information needed for analysis.
• Investigate production issues reported by operations teams; perform root cause analysis and assess full impact to prioritize solutions.
• Assist with audits and remediation activities as required.
• Support implementation and rollout of vendor/customer products; collaborate with training teams to ensure operational readiness.
• Coordinate with vendors on issue reporting and resolution.
• Analyze data trends and convert findings into actionable insights.
• Provide comprehensive analysis of business implications and apply problem-solving skills to meet operational objectives.

Required Qualifications

• 3–5 years of experience with Microsoft Excel, including advanced functions.
• 1–3 years of experience with Microsoft SQL, with ability to write and optimize queries.
• Strong understanding of requirements gathering techniques and documentation practices.

Preferred Qualifications

• Healthcare  and/or Insurance Industry experience.
• Experience with Broker & Agency onboarding, licensing, and commissions.
• Experience performing root cause analysis and impact assessments.
• Familiarity with Agile principles, including SAFe and Scrum frameworks.
• Strong communication and presentation skills for cross-functional collaboration.

Education

• Bachelor’s degree in Business, Information Systems, or related field, or equivalent professional experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.