Senior Account Manager, Northeast Region

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here.

We’re building the future of pediatric and family mental health care - delivering high-quality, evidence-based support to children and families at home, in schools, and in their communities. Following the merger of two leading digital mental health organizations, we are combining our strengths to expand access, improve outcomes, and redefine how families experience care.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:  

As a Senior Account Manager at Hazel Health, you will be responsible for cultivating, managing, and expanding relationships with K-12 partner school districts within your designated territory. Collaborating closely with the customer success team and other internal stakeholders, you will contribute to regional goals and strategies, ensuring our district partnerships are sustainably scaling to meet student healthcare needs.

In this role, you will establish and maintain strong, strategic partnerships with key decision-makers and stakeholders at all levels within a district. Acting as the chief strategist, you will lead the team in creating a dynamic experience throughout the life cycle of our K-12 partnerships.

Our ideal candidate will have prior experience in K-12 implementation, training and account management support, with a data-driven, goal-oriented approach to achieving account management principles and renewal and growth targets. A proven track record of fostering strong, dynamic relationships is essential.

This Senior Account Manager supports Hazel’s district partnership in the Northeast Region.

Location: Remote (This role requires 50+% travel in the field. Candidates based in Northeast Region are preferred)  

What You’ll Do:

Activate & manage district relationships

• Identify key stakeholders across the district and broader district ecosystem (schools, parents, local government, other community partners, etc.) that are critical to account success and develop insight into how decisions are made.
• Serve as the primary point of contact and actively build and deepen relationships by understanding stakeholder needs and priorities and appropriately matching them to opportunities and solutions within Hazel’s control.
• Lead strategic conversations focused on the value of Hazel’s products and services, opportunities for improved customer service delivery, product adoption and utilization, and expansions / renewals.

Develop and implement strategies that drive partner success

• Develop account strategies to achieve engagement, renewal, expansion, and product adoption targets, aligned with overall customer and Hazel business objectives.
• Use tailored insights to recommend and build alignment around actions that will enable care for more students while improving the operating conditions necessary for account success.
• Proactively analyze account performance metrics, product utilization data, and customer feedback and insights to identify and resolve risks that may impact the district's strategic goals. Work closely with cross-functional partners across the organization to surface customer needs and resolve issues in a timely manner.
• Conduct regular check-ins with district partners that deepen our understanding of customer needs, highlight successes, address concerns, and demonstrate how our products and services drive adoption, engagement, and measurable district outcomes.
• Provide on-site support at the district and school level to ensure smooth implementation, foster product engagement, and strengthen relationships with educators and administrators.
• Accurately track customer-related activities, communication, market data, and critical issues using a CRM, ensuring all insights are integrated into strategic account planning.

Secure account renewal

• Manage the end-to-end renewal process for the district by creating a clear understanding of district decision-making processes and hierarchy, developing and executing a strategic plan, and negotiating favorable terms that sustain / deliver value for both Hazel and our customers.

Maintain deep product and service knowledge

• Stay informed about Hazel Health's products and services to effectively communicate their value to district partners and support utilization and engagement strategies.
• Be an expert on Hazel’s products and services with the ability to deliver effective demonstrations that showcase value and drive adoption with district and school stakeholders.
• Represent the voice of the customer to Product, Marketing, Clinical, and other core teams to inform the development of new offerings and services, while addressing current needs and pain points.

What Excites Us:

• K-12 Ecosystem Understanding & Relationship Development: You understand the players and hierarchies that exist with K-12 schools and districts, and know how to best leverage that knowledge and relationships to meet team KPIs. Bonus points if you’ve previously worked in schools or district roles before shifting into account management. 
• Account Management: You have deep, quantifiable experience in successfully managing relationships within large districts in the K-12 market, and understand market positioning to secure buy-in, collaboration, and loyalty from key players.
• Activation and Engagement Tactics: You know how to translate district partnerships into active, successful usage. You proactively develop engagement plans that drive adoption at both the school and district levels. You can navigate common blockers (like competing priorities or limited capacity) and deftly use data to adapt engagement strategies.
• Customer Service Mindset: You lead by relating to your stakeholders, be they internal or external; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with. You’re able to manage complex account health issues with a focus on timely resolution. 
• Renewal Ability / Sales Skillet: You’ve managed revenue streams in prior organizations and have a track record of securing partnership renewals that result in favorable terms that sustain & deliver value for both an organization and its customers.

Minimum Requirements:

• Prior sales or account management experience within K-12 education or in partnership with K-12 education, at the district level or above.
• Demonstrated ability to perform against engagement and renewal targets.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency with CRM software.
• Preferred experience:
• Prior experience within start-up or hyper-growth environments.
• Prior experience partnering with, or working in, Northeastern region School Districts.
• Direct prior experience as a school counselor or administrator or district leader.

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $135,000 - $150,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.