Senior Account Manager - Enterprise

About Auror
At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.
Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.
Auror is connecting people and intelligence to reduce crime. We're using technology for good.
In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.
We're also embracing the potential of AI to supercharge our impact-whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.
The Role
We're looking for a Senior Account Manager to lead one of our most important enterprise retail partnerships in North America.
In this high-impact, high-visibility role, you'll be embedded with a single strategic customer - owning the full commercial relationship, driving account growth, and ensuring long-term value delivery. You'll act as a trusted advisor to senior stakeholders, navigating complex priorities and aligning our partnership strategy to the customer's evolving needs.
This is a quota-carrying role, where success is measured by revenue expansion, customer engagement, and business impact. You'll own everything from strategic planning to deal execution, combining sales rigor with deep customer partnership.
The role is based in or near Bentonville, AR, and requires the ability to work from the customer's office approximately one day per week. For the right candidate, relocation support is available.
You'll report to one of our Directors of Retail Partnerships, and collaborate closely with our dedicated account team, Product, and Customer Success teams to drive shared success.
What You'll Do:

• Own a strategic enterprise relationship: Manage all aspects of a single, high-value SaaS partnership, ensuring strong commercial performance and deep customer engagement.

• Drive revenue growth: Lead the full upsell lifecycle - from identifying opportunities and shaping deal strategy to negotiation and close.
• Build long-term success plans: Translate customer challenges into actionable insights that inform our partnership and product roadmap, developing account plans that drive adoption, value, and strategic expansion.
• Deliver executive-level impact: Craft and present business cases, ROI analysis, and strategic updates that resonate with senior decision-makers.
• Facilitate high-impact engagements: Run QBRs, roadmap sessions, and workshops that build trust, showcase outcomes, and strengthen the partnership.
• Collaborate cross-functionally: Partner with the Customer account team, Customer Success, and Product to ensure delivery excellence and seamless alignment across all phases of the customer lifecycle.

This role reports to Alaina Kring, Director of Retail Partnerships
With a foundation in law enforcement and over a decade of senior leadership experience in the retail industry, I currently serve as the Director of Retail Partnerships, where I lead the global strategy and growth of Auror's largest global customer account. Throughout my career, I've remained grounded in a servant leadership philosophy-prioritizing people, purpose, and performance. I'm passionate about developing and empowering high-performing teams, building trusted relationships, and driving long-term, sustainable revenue growth. I bring a unique blend of operational expertise, strategic thinking, and a people-first mindset to every initiative. My focus is not only on delivering measurable business outcomes but also on creating environments where teams can thrive, innovate, and grow together.
Outside of work, I enjoy spending time with friends and family, cooking southern food, and relaxing at home.
Requirements
About you:

• Enterprise-proven: You have 6+ years in enterprise account management, strategic partnerships, or consultative sales - ideally selling to retail or a similarly complex environment.
• Commercially sharp: You thrive in quota-carrying roles, with a track record of leading and closing large, value-based deals in complex customer environments.
• Strategic and structured: You know how to build and execute an account strategy that drives long-term growth and short-term momentum.
• Executive communicator: You're confident presenting to senior stakeholders and know how to tailor your message for impact and influence.
• Locally present: You're based in or near Bentonville, AR, and able to work in the customer's office approximately one day per week. We are open to supporting relocation for the right person.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page ).
Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.
Benefits

• Competitive salary range: $250,000 on-target earnings with uncapped earnings for those who outperform
• Employee share scheme: You'll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:
If you're excited about our mission and you have the experience and a passion for this role, please hit "Apply".
If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you.
You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.
Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.