Serve as a technical client partner managing system integrations, troubleshooting complex issues, performing SQL-based data analysis, building dashboards (PowerBI, OpenSearch, Excel), and leading cross-functional technical projects. Participate in client calls, support pilot reporting and strategic initiatives, and leverage AI tools to automate tasks and deliver insights while coordinating with Technology, Analytics, Product, Marketing, and Legal teams.
Senior Account Analyst
About the Role
Asurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You’ll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.
Key Responsibilities
- Act as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiatives
- Serve as lead client liaison on critical technical projects, driving deeper Asurion and client integration
- Support the account team on pilot reporting for new growth initiatives
- Perform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trends
- Write and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-making
- Build and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization tools
- Lead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teams
- Participate in client-facing calls and meetings to discuss system performance, project status, and technical solutions
- Collaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomes
- Leverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiency
- Troubleshoot system behavior and integration points across complex enterprise environments
- Manage multiple priorities with persistence and a solutions-oriented mindsey
Qualifications
Required:
- Strong SQL and data analysis skills
- Experience with PowerBI (preferred) and Excel
- 3+ years in technical analysis, integration, or program management
- Strong communication and project management skills
- Bachelor’s degree or equivalent experience
Preferred:
- IT, programming, or software support background
- Industry experience (insurance, tech services, etc.)
- Experience with AI tools
- Client-facing or account management experience
Key Success Factors
- Technical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issues
- Client Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiences
- Adaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environment
- Collaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teams
- AI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insights
Travel Requirements
• Travels: Occasional for meetings or training.
• % of Time: Up to 10%.
• Overnight Travel: Rare.
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