The Sellers Operations Associate will onboard brands, manage compliance, handle technical queries and ensure their success on the Complex platform through effective communication and organization.
Company And Culture
Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.
Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.
Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
What You'll Do
- Write, edit and update brand facing articles within our knowledge center.
- Onboard brands to the Complex ecosystem walking them through vendor compliance, integration and answering any technical questions that may arise.
- Identify and report bugs or unexpected behavior to the appropriate teams, track fixes, and keep stakeholders informed.
- Hold onboarding calls to walk brands through integration and onboarding.
- Respond to emails and follow ups ensuring brands meet all the milestones for onboarding.
- Work with eCommerce and Marketplace teams to facilitate seamless handoff in the seller lifecycle.
- Work with brands to ensure their continued success on the Complex platform through increasing AOV, acquiring new product assortments, and building brand confidence while selling on Complex.
Who You Are
- You thrive in fast-paced, startup environments and adapt quickly to change. You're passionate about culture shaped by craft, and excited to partner with brands to create experiences that seamlessly blend content, commerce, community, and real-world engagement.
- 1-2+ years experience working with eCommerce platforms like Shopify, Salesforce, Woo Commerce, Squarespace, Magento, etc.
- 1–2 years of experience in Customer Service or vendor services, ideally within a technical or SaaS environment.
- Possess excellent written and verbal communication skills, with the confidence to represent the company in conversations with brands and sellers on Complex.
- Highly organized, with the ability to juggle multiple priorities and meet deadlines effectively.
- Quick to grasp new processes and maintain focus in a dynamic, evolving environment.
- Experience in vendor compliance or trust and safety is a big plus.
What We Offer
- Best in class health, dental, and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Top Skills
Magento
Salesforce
Shopify
Squarespace
Woo Commerce
Complex NTWRK Los Angeles, California, USA Office
Los Angeles, CA , United States, 90028
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