Segment Analytics Manager

Key Responsibilities

Key Responsibilities:

• Power BI Support and Troubleshooting: Serve as first level support for Power BI BPS users, addressing functional and technical inquiries (i.e. reporting issues, bugs, access requests, reopenings, and restatement related requests, etc.). Identify root causes of data discrepancies or report failures, providing clear solutions or workarounds.  Escalate complex issues as necessary to Product Owners or Development team, as required. Ensure Service NOW tickets are logged, and inquiries are resolved within a timely manner (SLAs). Monitor status of ongoing issues, ensuring that resolution timelines are communicated clearly to users.  Regularly monitor performance and data accuracy to proactively identify potential issues before they impact users. Monitor validation rules during period close.  Perform E2E financial ecosystem data analysis and drive root cause resolution, as required.

• Training and Knowledge Sharing – Conduct training sessions to help end-users effectively utilize Power BI reports and maximize their business value. Create and maintain training resources, user guides, FAQs and e-learning content. Share best practices through various channels, including live Q&As, one-on-one sessions, and group trainings.

• Projects & Cross-Functional Collaboration– Assist in projects and collaborate with business users to continuously enhance reporting solutions, ensuring the Power BI tools align with evolving business needs. Work closely with teams (e.g., FinTech, FP&A, MGSF, Controllership, Supply, Demand, Master Data, and Digital Tech) to maintain data accuracy, resolve tech issues, and implement enhancements to the Power BI solutions. Actively seek user feedback and collaborate to iterate on reporting solutions to ensure they continue to meet evolving business needs.

• Business Value Enablement & Process Optimization: Act as a strategic partner for the reporting team, overseeing ongoing operations and change management (intake) processes. Leverage finance technology expertise to architect strategic digital transformation initiatives.

• Governance & Security – Manage and resolve user access-related queries, ensuring proper permission levels are set. Perform semi-annual access reviews, adhering to security and governance policies.

• Continuous Learning & Innovation: Stay current with emerging technologies and practices, fostering a mindset of continuous improvement.  

Education/Professional Qualifications:

• Bachelor’s degree in Finance, Computer Science, Information Technology or a related discipline.

• Minimum of 5+ years of experience in business intelligence, analytics, or data-related role, with a strong background in reporting, data analysis, and strategy development.

• Proficiency with Data Visualization tools (i.e. Power BI) is preferred, including experience in creating and managing reports, dashboards, and troubleshooting data visualization and performance issues, along with basic understanding of Data Analytics platforms (i.e. Databricks).

• Proficiency in SQL is preferred for querying and wrangling data to ensure accurate and efficient report generation.

• Strong understanding of financial statements and consolidation systems required, including system architectural design, master data and business acumen.

• Proficient In Microsoft Office Suite, particularly Excel and PowerPoint.

• Experience with project/change management processes.

• Familiarity of ERP systems and how they integrate with reporting tools.

Knowledge/Experience

• Independent problem solver with proven experience in business process optimization, particularly in the context of data analytics and reporting.

• General digital awareness/literacy, with a solid understanding of emerging technologies and trends in business intelligence, data analytics, and digital transformation.

• Strategic and architecturally based mindset, with experience in designing and optimizing reporting solutions, business rules, workflows, and data ecosystems to align with business objectives.

• Proven ability to drive adoption of digital tools and technologies, utilizing change management principles to facilitate communication, training, and upskilling across teams and stakeholders.

• Strong self-learning agility, continuously seeking new skills, technologies, and methodologies to improve reporting solutions and enhance business performance.

• Proficient communication, partnering, and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders, collaborate across departments, and present strategic solutions clearly and persuasively.

• Experience working with cross-functional teams (e.g., IT, finance, supply chain, digital tech) to deliver optimized reporting and analytics solutions.

• Ability to manage project lifecycles from initiation through to completion, coordinating tasks, resources, and stakeholders effectively.

• Ability to travel up to 25%

Key Mars Leadership Competencies:

• Manages Ambiguity/Resourcefulness (Critical)

• Collaborates/Interpersonal Savvy (Critical)

• Builds Network

• Technical Savvy

• Balances Stakeholders

• Communicates Effectively

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.