Seasonal Sales Quality Assurance Specialist

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Role Overview:

The Sales Mastery University (SMU) Quality Assurance (QA) Partner works directly with sales supervisors, the QA management team and carrier partners, and will assist with the implementation of the sales quality and compliance standards, including but not limited to agent oversight processes.

This is a seasonal role and is anticipated to end December 8, 2025

What You Will Do:

• With supervision from the Quality Management team, execute sales quality monitoring assessments of sales agents, document results within established repository in accordance with defined departmental policies and procedures.
• Individual hired will be trained on Centers for Medicare & Medicaid Services (CMS) regulatory guidance and knowledge prior to being able to execute the job.
• Report QA results to the Sales and Quality management teams.
• Participate in conference calls with eHealth carrier partners and sales leaders to discuss quality monitoring standards and results, while maintaining a strong partnership and collaboration with the client.
• Participate in calibration calls with sales leadership, offering feedback and guidance on trends within the call center.
• Assist in retrieving call recordings at the request of eHealth carrier partners, marketing, and sales teams, providing summaries of findings within established timeframes. 
• Partner and collaborate with the sales team to create and update sales process expectations effectively and thoughtfully.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Who You Are:

• Bachelor's Degree, or the equivalent combination of education, professional training, and/or work experience
• 3+ years of relevant work experience, preferably in a call center or Medicare industries
• Excellent written and verbal communication skills
• Knowledge of risk assessment concepts
• Analytical thinker with the ability to execute in a fast-paced environment in which priorities may frequently change.
• Team player, willing to share best practices and assist peers, as necessary.

*Please note the above is a summary of responsibilities; a full job description is available upon request. 

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.