Seasonal Customer Support Group Coordinator

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. Applicants should have exceptional customer service skills in dealing with both vendors and internal departments. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity!

A day on the job looks like this:

• Book new projects and ensure all required services are in place to meet Lakeshore standards
• Manage and track new projects through all stages
• Coordinate support services for installation dates
• Schedule labor for work to ensure successful project execution
• Maintain and manage all records and paperwork related to projects
• Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information
• Work closely with our third-party vendors to support projects and customer needs
• Collaborate with other departments as needed
• Resolve issues efficiently as they arise
• Serve as the first line of communication for labor and third-party accounts
• Process and review invoices for labor and vendors
• Ensure projects are completed to satisfy all stakeholders
• Compose various forms of correspondence to maintain clear communications with all end users

Got the skills and experience? Here’s what we’re looking for:

• High school diploma or equivalent required; college degree preferred 
• Excellent administrative and organizational skills (1+ years of experience)
• Exceptional customer service skills in dealing with both vendors and internal departments
• Strong sense of urgency and a “can-do” attitude 
• Excellent problem-solving and decision-making skills 
• Ability to juggle/prioritize multiple projects in a fast-paced setting (extra points if you can actually juggle!) 
• Superb written and verbal communication skills 
• Experience in customer support is preferred 
• Proficiency in Excel, Word and Outlook  
• Knowledge of Salesforce.com is a plus 
• Ability to learn quickly with a super-strong desire to help others 
• Great attention to detail 
• Egoless, collaborative approach to producing great work 

And here’s our end of the bargain! 

• Hourly: $18.02-$23.31
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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