Sealing Supervisor, PCGS (Day Shift)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We're looking for a Sealing Supervisor to join our team. In this role, you'll help to lead our sealing department and build a high-performing team that lives our commitment to getting it right. You'll ensure we deliver the accuracy, efficiency, and quality our collectors deserve, because serving the collector is where everything starts. Our customers are trusting us with their most prized possessions, and you'll create an environment where every item receives the meticulous care and attention it deserves.
You’ll report to the Sealing Manager and work from our Santa Ana, CA office. 
 

What You'll Do

• Manage staffing and training for the Sealing department, investing in your team's long-term growth and fostering a culture of continuous learning where team members are encouraged to be curious and grow their skills.

• Monitor quality and productivity to ensure every item receives the care it deserves. Our customers are trusting us with their most prized possessions, and no matter the value, every item deserves to be treated the same way. Be efficient, but don't rush.

• Build departmental morale and team spirit by leading with kindness and treating others with respect. Always assume positive intent, seek out diverse perspectives, and create an inclusive environment.

• Create effective solutions by first sharing context and ensuring the team understands the goal, the problem, and why it needs to be solved. Question assumptions and provide accurate data to help find solutions.

• Ensure proper procedures are followed and implement improvements that minimize errors. Accuracy and consistency is our product, and we insist on the highest standards in the industry.

• Address issues transparently and early. Bad news should be shared as early as possible because it only smells worse over time. Create opportunities to solve problems quickly rather than letting them fester.

• Collaborate cross-functionally and seek feedback early and often to ensure ideas are incorporated when they can have the most impact.

• Always start with what serves the collector first and work backwards from their needs.

• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.

• Lead by example and be a champion of all company policies, including safety, attendance & security. 
   

Who You Are

• 2+ years of quality and/or operations experience and experience leading a team in a warehouse/manufacturing environment

• Bachelor's degree or equivalent work experience

• Strong communicator who can clearly relay policies and procedures with honesty and empathy

• Data-driven problem solver who questions assumptions and understands the business implications of decisions

• Dependable team player who seeks to understand different perspectives

• Someone who thinks "yes" before "no," exploring possibilities with an eye toward long-term impact

• Comfortable multitasking in fast-paced environments with little room for error
   

Salary Range: The salary range for this position is $65,450 - $72,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
 

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
   

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.