Senior Analytics Manager, Payments and Identity

At Scribd Inc. (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections.  It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.

So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to.  Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.

The Data & Analytics team ensures Scribd understands business performance and trends, and helps teams make better decisions with data.The Payments & Identity team focuses on the systems that let Scribd securely monetize and protect its products: how users authenticate and subscribe, how we process payments, how we prevent fraud and chargebacks, and how we meet compliance and online safety expectations.

About the Role

As Senior Analytics Manager, Payments & Identity, you will be the senior analytics leader for the platforms that power our subscription business. Your scope spans the full monetization and identity lifecycle, from subscription and billing outcomes to payment performance to account creation, authentication, and identity risk. You will define how we measure and optimize the systems behind millions of transactions and logins across markets, currencies, entities, and payment service providers. You will build the analytics foundations that make payments and identity data trustworthy and self-serve, and use those foundations to drive clear, data-backed decisions with product, engineering, finance, and executive stakeholders.

About You

You have 7+ years of experience in analytics and deep, hands-on domain expertise in payments and identity. That domain expertise is a must-have, non-negotiable requirement. You understand how payment service providers and identity systems work end to end, where data can be misleading, and how to design metrics and definitions that reflect reality.

You care about accuracy, observability, and data quality as much as dashboards. You are comfortable going deep into schemas, event flows, and SQL, and you can zoom out to set direction, frame tradeoffs, and tell a concise story to senior audiences.

You Will

• Lead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes.

• Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, payment service provider volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails) and use it to guide strategy and vendor decisions.

• Lead analytics for Identity flows, including account creation, authentication, login and signup friction, error and lockout rates, dormant account behavior, and identity risk and safety metrics, and build the initial analytics foundation and metrics framework for the Identity squad.

• Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health, designed with performance, cost, and self-serve use in mind, primarily using Looker and Databricks.

• Partner with Product, Engineering, Finance, and Operations on payments & identity strategy, routing and configuration changes, fraud controls, billing changes, and other key initiatives, quantifying tradeoffs across revenue, cost, risk, and customer experience.

• Drive instrumentation, observability, and data quality for Payments and Identity by defining event and data requirements, partnering with engineering on tracking and monitoring, and putting in place checks and alerts for key flows and metrics.

• Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast experimentation and operational reporting.

• Manage and mentor analysts (starting with a payments-focused analyst), providing coaching, feedback, and review, and helping define best practices for Payments & Identity analytics.

You Have

• 7+ years of experience in analytics (for example product, payments, or platform analytics), ideally in a subscription or consumer environment, with a track record of leading high-impact work end to end.

• Deep, hands-on domain expertise in payments and identity, including authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, identity and authentication flows, and evaluating payment service providers on both performance and cost.

• Experience leading or managing analysts, including setting direction, reviewing complex work, and developing others.

• Strong technical toolkit: advanced SQL; experience with a programming language such as Python or R; and comfort working with modern data warehouses and observability tools (for example Databricks and Datadog).

• Deep experience with BI tools such as Looker, including designing and maintaining performant, cost-conscious dashboards that teams can safely use for self-serve decision-making.

• Experience with payments and subscription analytics (for example authorization and settlement rates, bill-through, recapture, passive churn, payment service provider volume share, LTV, unit economics) and lifecycle or cohort analysis.

• Experience with experimentation and event instrumentation for billing, payments, or identity flows, including defining success metrics, working with experimentation platforms such as StatSig, and producing clear experiment readouts and narratives for senior audiences.

• Excellent communication and stakeholder management skills, with a track record of translating complex analyses into clear, concise stories and influencing senior partners across product, engineering, finance, and operations.

Why This Role, Why Now?

Payments, billing, and identity are the backbone of Scribd’s business, and we’re investing heavily in building a resilient, optimized, and globally extensible platform for the future. You’ll have the mandate and executive support to build and lead a top-tier analytics function, define foundational metrics and data architecture, and deliver measurable outcomes that directly impact revenue, customer experience, account security, and Scribd’s global expansion. If you’re looking for a role where you can build, lead, and scale with clarity and impact across both payments and identity, we’d love to hear from you.

At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $146,500 [minimum salary in our lowest geographic market within California] to $228,500 [maximum salary in our highest geographic market within California].

In the United States, outside of California, the reasonably expected salary range is between $121,000 [minimum salary in our lowest US geographic market outside of California] to $217,000 [maximum salary in our highest US geographic market outside of California].

In Canada, the reasonably expected salary range is between $153,000 CAD[minimum salary in our lowest geographic market] to $203,000 CAD[maximum salary in our highest geographic market].

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Are you currently based in a location where Scribd Inc.
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.

Canada:

Ottawa | Toronto | Vancouver

Mexico:

Mexico City

Benefits, Perks, and Wellbeing at Scribd Inc.

*Benefits/perks listed may vary depending on the nature of your employment with Scribd Inc. and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Short-term/long-term disability plans

• 401k/RSP matching

• Onboarding stipend for home office peripherals + accessories

• Learning & Development allowance

• Learning & Development programs

• Quarterly stipend for Wellness, WiFi, etc.

• Mental Health support & resources

• Free subscription to the Scribd Inc. suite of products

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Company-wide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays (+ winter break)

• Flexible Sick Time

• Volunteer Day

• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

• Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.

Want to learn more about life at Scribd? www.linkedin.com/company/scribd/life

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [email protected] about the need for adjustments at any point in the interview process.

Scribd Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.