Scheduling Specialist (Temporary)

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care – committed to inclusivity, innovation, and impact.

Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time.

This is a full-time, 6-month temporary position supporting our scheduling team. The Scheduling Specialist (TEMP) is responsible for supporting the day-to-day scheduling and operational needs of the Service Team. This role ensures accurate schedule management, reliable tracking of attendance and time off data, and effective coordination between service team members, supervisors, and leadership. This role will work closely with the Workforce Manager, Scheduling and Director of Workforce Management to ensure all Service Operations scheduling needs are met for successful service delivery.

Main responsibilities: 

• Provide critical scheduling support for the Service Operations team.
• Ensure smooth and efficient management of time off and provider coverage for all Kooth U.S. services.

PTO Support:

• Respond to PTO requests to ensure timely management of PTO needs and adequate coverage for the requested time
• Coordinate coverage for all service team shifts to accommodate PTO requests as needed
• Collaborate with Service Operations Team Supervisors and Managers to share updates or insights related to an employee’s request for PTO
• Communicate with team members to provide guidance on the status of PTO requests
• Collaborate with Shift Leads as needed to ensure smooth flow of service operations for same-day callouts
• Coordinate with supervisors and practitioners to reschedule supervision meetings to accommodate PTO, as needed
• Communicate about needs and opportunities to enhance management of PTO to inform our internal processes and support efficient on and off platform operations

Systems Management:

• Ensure accuracy of schedules in scheduling tooling (Quinyx) for all members of the Kooth U.S. service operations team.
• Provide support to understand and resolve Quinyx issues
• Manage schedules and coverage to accommodate required professional development trainings
• Update Quinyx with holiday schedules when there are adjusted operational hours or coverage needs
• Update Quinyx when staff join or leave the organization

Reliability and Attendance Tracking:

• Maintain detailed documentation on reliability and attendance behavior for the service team.
• Collaborate with supervisors and/or managers as needed to communicate about attendance behavior to inform coaching and performance management.

Other Duties As Assigned:

• Provide support to new hires with an initial orientation to Quinyx
• Contribute to cross-departmental initiatives as needed, particularly in regards to scheduling capabilities
• Support ad hoc data requests with Quinyx data as needed to inform analysis of scheduling needs and support future operational planning

• Must be able to work the following hours: 9am-5pm in local time zone, ET preferred
• Permanently reside within the U.S. 48 contiguous states
• Minimum education: Bachelor’s Degree or commensurate experience
• Experience working with shift operations and schedule management
• Experience in a start-up environment
• Experience in behavioral health or clinical setting
• Bilingual in English and Spanish (preferred)

Compensation: The role offers a base hourly rate of $28–$30 per hour. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including:

• Excellent Medical, Dental, and Vision Coverage
• 401(K) Retirement Plan with company match
• Generous Paid Time Off and paid holidays 
• Remote-first flexibility and work-from-home support
• Paid parental leave
• Learning & development opportunities

Equal Employment Opportunity:

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations:

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.