Handle high-volume inbound calls to qualify warm leads and schedule consultations. Manage, reschedule, and optimize appointments, capture and verify customer information, meet performance metrics, and escalate customer concerns to ensure a positive experience.
Job Summary & Responsibilities
Scheduling Coordinator – Inbound (Customer Experience Team)
Make an Impact from the First Conversation
Trinity Solar is looking for a high-energy, detail-driven Inbound Scheduling Coordinator to be the first point of connection for our customers. In this role, you’ll take warm inbound transfers from our Field Marketing team and turn interest into action by scheduling consultations that move customers forward in their journey.
If you thrive in a fast-paced environment, enjoy helping people, and love hitting goals, this is a great opportunity to grow your career in a performance-driven, team-oriented setting.
What You’ll Do
- Serve as the first voice customers hear, handling high-volume in-bound calls with professionalism and enthusiasm
- Qualify and convert warm leads into scheduled consultation appointments
- Efficiently schedule, reschedule, and manage appointments, minimizing conflicts and maximizing calendar utilization
- Use proven call frameworks while confidently adapting to customer questions and objections
- Consistently meet or exceed performance metrics (call volume, conversion rates, quality standards)
- Accurately capture and verify customer information in real time
- Identify customer concerns and escalate when needed to ensure a great experience
What Makes You a Great Fit
- Detail-oriented and can document accurately while multitasking
- Bring a friendly, empathetic, and solutions-focused communication style
- Comfortable in a fast-paced, high-volume environment and can pivot quickly
- You’re a team player who collaborates well across departments
- You stay organized and composed, even when priorities shift
- Bilingual (English/Spanish) is a plus but not required
- Tuesday through Saturday workweek (Sundays & Mondays off)
- Tuesday – Friday:
- Standard hours: 12:00 PM – 8:00 PM
- Seasonal adjustments:
- Summer: up to 12:30 PM – 8:30 PM
- Winter: may shift earlier to 11:00 AM – 7:00 PM
- Saturday: 9:00 AM – 5:00 PM
Note: Schedule may adjust slightly based on seasonal business needs and call volume.
Tools & Tech You’ll Use
Experience with the following is a plus:
- CRM systems (Salesforce or similar)
- Call center platforms (e.g., NICE)
- Microsoft Office & Teams
- Scheduling software
Qualifications
- High school diploma or equivalent required
- 2–3 years of experience in customer service, call center, telemarketing, or scheduling roles
- Proven ability to handle multiple tasks under pressure while maintaining professionalism
- Bilingual skills are a plus
Pay Range
$20-$28/hr
Compensation & BenefitsAt Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.Similar Jobs
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