SAP Project Coordinator

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

POSITION SUMMARY:

The SAP Project Coordinator plays a critical role in identifying and resolving workflow disruptions tied to SAP or other system-related issues. Through daily Gemba check-ins, documentation, and cross-functional coordination, this role ensures operational continuity and accurate knowledge capture. The ideal candidate is detail-oriented, proactive, and thrives in a dynamic production environment.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Conduct daily Gemba walks with Production, Planning, and Shipping/Receiving to log SAP-related challenges with real-time screenshots or photos.
• Document exact user interactions (clicks, fields, workarounds) during SAP issues using process mapping tools.
• Translate user feedback into structured problem statements and root cause hypotheses using 5W1H templates.
• Create SAP tickets in the Incident Tracker with full evidence and assign to appropriate owners, ensuring no rework due to missing details.
• Lead daily and weekly SAP governance meetings; maintain and distribute a "stoplight" deck to leadership and stakeholders.
• Partner with end users to validate system fixes and confirm issue resolution through documented pass/fail testing.
• Maintain updated SOPs, quick-reference guides, or video tutorials reflecting all approved workarounds or process changes, and store them in SharePoint or Teams.
• Other duties assigned

EDUCATION:

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business, Operations Management, or related field preferred
• Continuous Improvement, ERP, or Lean Six Sigma training/certification preferred

EXPERIENCE:

• 2+ years in a manufacturing, logistics, or operations support role
• Hands-on experience with SAP or a similar ERP system required
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Teams)
• Experience with documentation and process mapping tools (e.g., Visio, Miro, Lucid-chart) preferred
• Exposure to system stabilization, Hypercare, or ticket management systems a plus

MANAGEMENT/SUPERVISION:

• This position does not include direct supervision responsibilities
• Must demonstrate the ability to lead discussions, manage follow-ups, and coordinate cross-functional issue resolution

Compensation:

• $25-30 per hour

PHYSICAL REQUIREMENTS:

• Ability to walk the manufacturing floor multiple times per day (Gemba walks)
• May require standing, kneeling, or occasional lifting of up to 25 lbs for documentation purposes
• Ability to work on a computer and mobile device for extended periods

WORK ENVIRONMENT:

• Primarily on-site in a manufacturing and warehouse environment
• Frequent exposure to industrial noise, moving equipment, and operational areas
• Regular interaction with cross-functional teams including production, planning, logistics, and IT

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.