The SAP Concur Support Analyst provides daily support for Concur modules, resolves helpdesk tickets, assists employees, and analyzes issues.
We are seeking a dedicated SAP Concur Support Analyst to provide daily operational support for our Concur modules (Request, Expense, Travel, and Invoice). The ideal candidate will be a problem-solver with strong communication skills, capable of resolving helpdesk tickets and leading employee support initiatives. » Learn more about us at: www.agiledreamteam.com
Key Responsibilities
- Provide daily operational support for SAP Concur modules (Request, Expense, Travel, and Invoice).
- Lead open "office hours" to assist employees with Concur-related inquiries.
- Resolve helpdesk tickets related to SAP Concur in a timely and efficient manner.
- Participate in support meetings with the District’s Concur systems integrator.
- Serve as a direct point of contact for the Accounts Payable team.
- Provide support for Human Resources/Time Management/Payroll, with a focus on resolving concurrent employment (CE) issues.
- Analyze and troubleshoot complex CE-related problems within SAP.
Key Requirements:
- Provide daily operational support for SAP Concur modules (Request, Expense, Travel, and Invoice).
- Lead open "office hours" to assist employees with Concur-related inquiries. Resolve helpdesk tickets related to SAP Concur in a timely and efficient manner.
- Participate in support meetings with the District’s Concur systems integrator.
- Serve as a direct point of contact for the Accounts Payable team.
- Provide support for Human Resources/Time Management/Payroll, with a focus on resolving concurrent employment (CE) issues.
- Analyze and troubleshoot complex CE-related problems within SAP.
Desired Experience:
- Proven experience in SAP Concur support, including Request, Expense, Travel, and Invoice modules.
- Strong understanding of Concur configurations and functionalities.
- Experience resolving helpdesk tickets and providing end-user support.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with concurrent1 employment issues within SAP HR/Payroll.
- Strong preference for those with direct experience resolving issues caused by concurrent employment.
Preferred Qualifications:
- SAP Concur certification.
- Experience working in a public sector environment.
Why Join Us?
- 100% remote role with a flexible schedule.
- Opportunities for growth and continuous learning in AI.
- Engage in AI projects that create real-world impact.
- Competitive salary
Ready to drive AI innovation? Apply now!
Top Skills
Sap Concur
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