Salesforce Platform Architect

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

As a Salesforce Architect, you will serve as a hands-on leader across the full project lifecycle, owning everything from gathering requirements and architecting scalable solutions to building, rolling out, and training end users. You will work in close partnership with the Director of Salesforce Platform and the Salesforce Administration team, playing a critical part in aligning Salesforce capabilities with broader business objectives.
The ideal candidate is both a strategist and implementer - someone who can lead architectural conversations while also diving into the technical execution. This high-impact role requires strong initiative, cross-functional collaboration, and a passion for delivering smart, efficient solutions that drive the business forward.

Where you'll work

To be considered for this position, you must be located in the United States. You can choose between remote work and working from one of our offices in Austin, Dallas, or Cleveland. Occasional travel to one of these offices may be required for in-person collaboration, team events, or strategic planning sessions.

What you'll be doing

• Act as the technical subject matter expert in discussions with stakeholders, keeping best practices and company objectives in mind.

• Create and maintain documentation on architectural principles being implemented.

• Provide leadership in all phases of a project, including but not limited to requirements gathering, solution design, system build, solution deployment, and user training.

• Build and manage multiple project plans and schedules.

• Mentor Salesforce Administrators, guiding them in problem-solving and technical excellence.

• Troubleshoot, resolve, and track Salesforce end-user issues.

• Create and manage objects, fields, flows, Apex Classes, Triggers, Lightning Components, and documentation to support ongoing initiatives.

What you'll need

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.

• 8 - 10 years of Salesforce technical experience across multiple Clouds (Sales, Service, Experience, etc.).

• 3 - 5 years of experience in a technical lead position.

• Data Architect and Platform App Builder certifications preferred, with additional certifications highly desirable (e.g., MuleSoft, Platform Developer I, Advanced Admin, CompTIA).

• Experience with MuleSoft and Anypoint Studio is highly desired.

• Experience with Salesforce Voice is highly desired.

• Proven ability to work creatively and analytically in a problem-solving scenario.

• Strong technical scope requirements gathering skills.

• Ability to communicate clearly and effectively in both verbal and written formats, adapting to the audience (technical or business).

• High level of interpersonal and customer service skills.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

Perks of working for ShiftKey

• Inclusive and collaborative work environment.

• Comprehensive health, vision, and dental coverage.

• Benefits effective as of first day.

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs.

• 100% 401(k) employer match up to 6%.

• Paid parental leave.

• Investment in your wellness: access to mental health support.

#LI-Remote #LI-AT1

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]