Salesforce Marketing Cloud Admin

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as Salesforce Marketing Cloud Admin. This role will be instrumental in managing and optimizing our Marketing Cloud instance, ensuring seamless execution of marketing campaigns, and maximizing the platform's potential to drive engagement and revenue. The ideal candidate is a detail-oriented problem-solver with a strong understanding of Marketing Cloud functionalities and best practices. This role will also serve as the first line of support for the email marketing team.

What Will You Do?

• Administer and maintain the Salesforce Marketing Cloud platform, including user management, security profiles, data extensions, and other configurations.
• Collaborate with marketing stakeholders to understand campaign requirements and translate them into effective Marketing Cloud solutions.
• Build and deploy email campaigns, automations, journeys, and other marketing initiatives within Marketing Cloud.
• Manage data imports, exports, and segmentation within Marketing Cloud, ensuring data integrity and accuracy.
• Develop and maintain documentation for Marketing Cloud processes, configurations, and best practices.
• Serve as the first line of support for the email marketing team, troubleshooting issues, answering questions, and providing guidance on Marketing Cloud usage.
• Train marketing users on Marketing Cloud functionalities and best practices.
• Stay up-to-date with the latest Marketing Cloud features, releases, and best practices.
• Proactively identify opportunities to improve Marketing Cloud utilization and efficiency.
• Collaborate with other teams, such as Sales and IT, to ensure seamless integration between Marketing Cloud and other systems.
• Create reports and dashboards to track campaign performance and provide insights to marketing stakeholders.

What Will You Bring?

• 2+ years of hands-on Salesforce Marketing Cloud Administrator experience.
• Experience with data management and segmentation within Marketing Cloud
• Strong understanding of Marketing Cloud core functionalities, including Email Studio, Automation Studio, Journey Builder, Contact Builder, and CloudPages
• Knowledge of email marketing best practices and regulations (e.g., CAN-SPAM, GDPR).
• Understanding of digital marketing best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Salesforce Marketing Cloud Administrator certification preferred.
• Experience working in a complex global technology company is preferred

Bonus points if you have:

• Strong technical acumen and comprehension of architecture.
• Experience with other Salesforce clouds (e.g., Sales Cloud, Service Cloud).
• Experience with integrating Marketing Cloud with other marketing automation platforms.
• Familiarity with web analytics tools (e.g., Google Analytics).

Pay Scale: $67,000 - $86,767.00

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

#LI-Hybrid