Salesforce Manager

• Lead a team of Salesforce developers, managing vendor relationships and contractors, to ensure the day-to-day functionality of the system. Efficiently plan and execute regular enhancements, changes, and upgrades to the platform and integrations. 

• Provide technical expertise and recommendations for Business Services-driven initiatives, supporting and enhancing business processes' efficiency. 

• Collaborate with Business Services leadership to consult on, prioritize, and facilitate all work associated with the application and supporting packages and integrations. Offer guidance to business users on the effective use of applications and technology. 

• Take the lead in defining and implementing the overall solution and integration design strategy for the application and its ecosystem of integrations and Salesforce packages. Responsible for the strategic planning and execution of the platform architecture. 

• Execute established project management processes and methodologies specific to the Salesforce environment, ensuring the timely and within-budget delivery of project scope while meeting or exceeding quality standards. 

• Ensure the integration of projects with functional organizations, systems, and processes. Adjust project scope, timing, and budgets as needed based on business needs. 

• Accountable for tracking and reporting on key project milestones. Adjust project and/or resource plans as necessary. Manage all aspects of project budgets, including forecasts, funding requests, invoice tracking, cost allocation, and reporting. 

• Proactively meet with internal customers to provide project status updates and reporting, and gather project-related feedback. 

• Serve as a resource to assist in implementing project management processes and making improvements/changes. 

Qualifications  

• Bachelor's degree (B. A) from four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience. 

• Valid driver’s license and a good driving record. 

• 3-5 years project management experience required 

• 10% business travel 

• 6-8 years of experience as a Salesforce administrator with a mix of SF Architect/Development/Administration responsibilities is strongly desired 

• Previous management experience required 

• Exceptional verbal and written communication skills including the ability to communicate in terms of business outcomes and value being delivered 

• Experience with multiple SDLC methodologies (Waterfall, Agile) 

• Experience managing and configuring CRM systems with attention to detail and a keen sense for how to ensure data integrity and optimal system function 

• Experience creating dashboards and C-level reports/dashboards to communicate insights, progress toward goals, and team performance 

• Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from an operational and technical perspective. 

• Comfortable leading via feedback, coaching and mentoring of direct reports, management to contractual agreements with vendors and outsourcing partners, and leading via influence across diverse stakeholder groups 

• Must have strong interpersonal skills, and the ability to help negotiate priorities, and to resolve conflicts among project stakeholders (such as various business stakeholder groups, other IT teams, and vendors) 

• Strong understanding of business process and data modeling as well as workflow design 

• Experience with enterprise integration tools 

• Cable/telecommunication experience strongly preferred 

Core Competencies  

• Committed: Values each customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and Sparklight appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

• FREE Cable One services for associates who live in a serviceable area 

• Up to $75/mo. Cox Cable Stipend (Phoenix associates)

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
 
 

Pre-hire Processes 

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.