Salesforce Business Analyst / Administrator

Job Title: Salesforce Business Analyst / Administrator
Clearance Required: Public Trust – Federal Client requires US Citizenship
Work Location: Remote, Arlington, VA

Alpha Omega is seeking a qualified Salesforce Business Analyst / Administrator to support our Federal Deposit Insurance Co. (FDIC) customer. This role will work closely with end users and stakeholders to gather requirements, document process flows, and configure Salesforce solutions that drive measurable business outcomes. We are looking for an individual to bridge the gap between business needs and Salesforce platform capabilities. The ideal candidate has a strong configuration-first mindset, hands-on Salesforce administration experience, and comfort operating within Agile delivery teams.

Key Responsibilities:

• Partner with business users and stakeholders to gather requirements, develop user stories, and map as-is/to-be process flows to inform design and development.
• Configure and administer Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein capabilities to meet business needs.
• Apply Agile development practices to manage and deliver enhancements, working collaboratively within sprint-based delivery cycles.
• Recommend and implement Salesforce best practices, prioritizing configuration over custom development wherever possible to achieve business outcomes efficiently.
• Support and configure Service Cloud and Experience Cloud solutions, leveraging Lightning Platform capabilities.
• Contribute platform expertise on Vlocity/Public Sector Solutions configuration, where applicable.
• Translate business requirements into scalable, maintainable Salesforce configurations and serve as a liaison between business and technical teams.
• Maintain platform documentation, including process flows, user stories, and configuration decisions.

Required Qualifications: 

Experience/Skills:

• Three (3) years of direct, hands-on experience with Salesforce products and the platform.
• Demonstrated experience working within Agile development methodologies.
• Experience configuring Salesforce CRM, Experience Cloud, Reports/Dashboards, and Einstein.
• Experience configuring Vlocity / Public Sector Solutions.
• Experience working directly with users to develop user stories and as-is/to-be process flows for design and development purposes.
• Strong working knowledge of Salesforce configuration best practices, with a preference for declarative solutions over custom code.
• Demonstrated experience with Service Cloud, Experience Cloud, and the Lightning Platform.
• Strong communication and facilitation skills, with the ability to translate business needs into actionable platform requirements.

Certification(s):

• Active Salesforce Administrator certification.

Preferred Qualifications:

• Additional Salesforce certifications: Beyond Administrator (e.g., Platform App Builder, Service Cloud Consultant).

Salary and Benefit Information:

The likely salary range for this position is $107,000 - $145,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: August 31, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company:

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS). 
• National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future. 

Culture and Values:

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.