Salesforce Administrator

Work-life and Culture

• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.


We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

What You'll Do

• Ensure the Long-Term Health of Salesforce: Take ownership of the overall health and performance of our Salesforce instance, ensuring it remains scalable and optimized for our growing business needs.
• Governance & Change Management: Establish and enforce policies around Salesforce usage and change management, ensuring consistency and adherence to best practices over time.
• Drive Business Process Integration: Lead the development and integration of high-level business processes to ensure seamless application planning and alignment across departments.
• Data Governance & Quality: Collaborate with the data governance team to define data standards, and ensure high-quality, clean data is consistently maintained across the Salesforce platform.
• User Access Management: Manage Salesforce roles, profiles, sharing rules, workflows, and user groups to ensure secure and appropriate access to data.
• Data Import & Maintenance: Oversee data imports and ensure proper cleansing of data, including sales leads, contacts, and other key datasets.
• Module Maintenance & Custom Reporting: Maintain the Sales and Service Clouds, build custom reports, dashboards, and ensure that users can easily access actionable insights.
• Database Health & Troubleshooting: Perform regular database maintenance tasks, including running diagnostic tests and implementing data cleansing procedures.
• Release Management & Training: Evaluate and install new Salesforce releases, keeping the team up to date. Provide training and ongoing support to end-users.
• Process Documentation: Document system processes, error reports, and updates to field history tables, ensuring transparent and easy-to-follow workflows.

Who You Are

• Business-Oriented & Technically Skilled: You not only understand the technical aspects of Salesforce but also have a strong grasp of how to align its capabilities with business processes.
• Data Management Pro: You have a proven track record of creating and maintaining efficient Salesforce databases.
• Salesforce Expert: You have in-depth knowledge of Salesforce products, functionalities, and best practices, including managing user access, profiles, and permissions.
• Proficient in Data Imports & Reporting: You’re skilled in importing data and creating custom reports that deliver insights across the organization.
• Effective Trainer & Supporter: You’re comfortable providing training and ongoing support to end-users, helping them maximize Salesforce’s potential.

Experience You'll Need

• 4-6+ years of hands-on Salesforce Administration experience, including responsibility for managing both the Sales and Service Clouds for startups (or) SMBs.
• Strong understanding of Salesforce customization, advanced security and sharing configurations, complex flow setups,  Experience Cloud, data migration, reporting, and user management.
• Demonstrated ability to troubleshoot issues, clean data, and maintain an efficient, user-friendly Salesforce instance.

Experience That's a Plus

• Field Service Lightning – Experience with implementing and managing Field Service Lightning functionality.
• Service Cloud Voice or Amazon Connect – Experience with Service Cloud Voice or configuring standalone Amazon Connect for a unified customer service experience.
• CPQ (Configure, Price, Quote) – Experience working with Salesforce CPQ, configuring pricing models, quotes, and proposals.
• Salesforce Certified: Advanced Administrator certifications

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice onInternal Transfer: Job Application Process
• Here are the roles in this career track:
• Senior Administrator
• Lead Administrator
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Logistics

• We plan to have this role start in 2026
• We are unable to provide sponsorship for this role, now or in the future
• We plan to establish an office in San José as we grow, so this role may start remote but would move to hybrid