Salesforce Administrator

LEAP are looking for a highly skilled Salesforce Administrator with a minimum of 5 years’ experience working in a Salesforce Administrator role. We're looking for someone passionate about all things Salesforce, with a proven track record in improving processes, supporting users, and ensuring the platform runs like clockwork.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.' The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll be in good company here.

This is a hands-on, technical role ideal for someone who thrives in a dynamic, fast-paced environment. You’ll be the main systems point of contact for LEAP Canada, working closely with stakeholders across Sales, Marketing, Customer Success, and IT to own everything related to Salesforce, including the likes of Gainsight, DocGen, Pardot (Account Engagement), Chili Piper and Vonage.

What You'll Do

You'll optimise LEAP's Salesforce suite which includes Sales Cloud, Service Cloud and Experience Cloud to ensure high performance, data integrity, and smooth integration with other business systems.

LEAP is a complex, global and expanding organisation and your role sits in the Tornoto Headquarters reporting to our Canadian CEO. Although the role’s day to day responsibilities are that of a solo admin, focusing on all things LEAP Canada, you will be part of our wider global team of Salesforce administrators and developers, with some cross project work with other regions as well as working closely with our UK admins who will provide guidance and resources during your onboarding.

To make this happen, you will;

• Design, build, and implement Salesforce enhancements including custom objects, formulas, validation rules, flows, Email2Case, case assignment rules, duplicate rules, reports, and dashboards.
• Lead Salesforce integration with other business systems such as marketing automation (Pardot, Marketing Cloud) and customer service platforms.
• Manage user setup, roles, profiles, permissions, sharing rules, and licenses across multiple teams and geographies.
• Maintain system security and integrity, ensuring adherence to best practices and data compliance standards.
• Monitor system performance, usage, and data quality; recommend and implement improvements.
• Stay up to date on Salesforce platform releases and leverage new features to improve business processes.
• Collaborate with cross-functional teams to gather business requirements and translate them into effective technical solutions.
  

What you'll bring;

You must have a minimum of 5 years hands-on experience as a Salesforce Administrator, this is not a developer role.

Along with the following:

• Proven experience with Salesforce Lightning, Flow Builder, and declarative automation tools.
• In-depth knowledge of Sales Cloud, Service Cloud, Experience Sites and related Salesforce functionality.
• Experience with third-party document integrations and tools such as DocuSign, Conga or similar platforms.
• Experience with data migration, dataloader, Account Engagement (Formerly Pardot), Campaigns, Campaign Influence reporting, list management and ROI reporting
• Experience working in fast-paced, SaaS or technology-driven environments.
• Salesforce Administrator Certification.
• Advanced stakeholder management -including members of C-suite
• Experience with Atlassian tools, including Jira and Confluence
• Experience gathering, documenting and implementing requirements

• Advanced ability to translate business needs into technical documentation for developers
• Proficient with Excel
• Exceptional organizational skills

• Superb communication skills with an ability to collaborate and provide feedback to peers and leadership 

You are the type of person who;

• Has the ability to think out of the box - not all our tasks are standard so neither are the solutions
• Has a positive attitude - things might not always go as expected but we maintain optimism and win, nonetheless
• Is clear and concise in your verbal and written communication
• Is a team player - we reach our goals together and help each other to succeed.
• Has a passion for keeping up with the latest trends and best practices
• Has exceptional organisational skills – managing your day-to-day to workload but being able to handle unexpected changes to your priorities

Preferred (desirable) but not required;

• Zuora or any subscription/billing system experience
• Experience with Marketing Cloud
• Experience with Chili Piper or Calendly
• Experience with Gainsight
• Experience with Vonage or other VoIP integrated phone systems
• Experience with Ringlead or other data manipulation tools
• Experience with High Velocity Sales (Sales Engagement)
  

Why work at LEAP?There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• Competitive compensation
• Excellent group insurance benefits
• RRSP with employer matching
• Generous Paid Time Off (PTO), including starting at 4 weeks' vacation, sick days, floater/personal days and volunteer days
• Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
• Collaborative and inclusive work environment filled with learning and support
  
  
  

At LEAP,

We care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs