Summary
As a public and profitable company, we have ambitious plans to scale and enhance our products and services. We’re looking for a Salesforce Administrator who combines strong admin skills with the ability to coordinate and align Salesforce developers around shared goals and initiatives as well as communicate effectively with Stakeholders. This is a technical role without direct management responsibilities. You will own common Salesforce related administrative activities along with assisting in prioritizing and fulfilling Stakeholder requests.
This role will serve as the primary point of contact for user support, system configuration, and data integrity, working closely with the Product Owner and development team to ensure the Salesforce platform meets business needs and scales with our growth in the genetics industry.
The ideal candidate will also have a track record of being an effective Salesforce administrator for medium to large size organizations and experience with common Salesforce administrative related apps.
Job Responsibilities
- Act as a primary point of contact for managing user setup, roles, profiles, permissions, and licenses.
- Support ongoing integration efforts with external systems (e.g., LIMS, EMR, Billing).
- Create and maintain Record-Triggered, Scheduled, and Screen Flows to automate business processes.
- Monitor and when required refactor existing flows for efficiency and scalability.
- Oversee Skills-Based Routing and Queue-based Routing to ensure cases and tasks are assigned to the right agents.
- Create and maintain Conga Composer templates for support and business related documents.
- Maintain Conga Sign in supporting electronic signature processes for consent forms, and other documents.
- Maintain system security and compliance with HIPAA and other relevant regulations.
- Ensure data integrity through regular audits, deduplication, and data hygiene practices.
- Import, export, and update data using tools like Data Loader
- Work closely with the Product Owner to gather requirements and translate them into Salesforce solutions.
- Collaborate with developers to implement more complex functionality and integrations.
- Stay current on Salesforce releases, features and recommend enhancements.
Education, Experience, and Skills
- 3+ years of experience as a fulltime Salesforce Administrator in a medium to large size organization
- Experience supporting Service Cloud, including Omni-Channel and Service Console.
- Proven experience configuring and maintaining Salesforce Flows (especially Record-Triggered and Scheduled Flows).
- Hands-on experience with Conga Composer and Conga Sign or other Salesforce supported document management tool.
- Familiarity with tools like Data Loader, Workbench, and Developer Console.
- Basic understanding of Apex and Lightning Components (for collaboration with developers).
- Experience with Service Cloud Voice and telephony integrations (e.g., Amazon Connect) is a strong plus.
Certificates, Licenses, Registrations
- Salesforce Certifications
- Required:
- Salesforce Certified Administrator
- Salesforce Advanced Administrator
- Platform App Builder
- Bonus Points for:
- Platform Developer 1
- User Experience (UX) Designer
- Service Cloud Consultant
- Required:
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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