Salesforce Administrator (Governance, Compliance & CPQ)

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, robotics, industrial, and smart infrastructure applications (among many others). If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!
Job Summary

Ouster is seeking a highly skilled Salesforce Administrator (SFDC) to lead the management, configuration, and governance of our Salesforce platform. This pivotal role combines day-to-day platform administration with a specialized focus on public company compliance (SOX/SOC), data privacy (GDPR), and the optimization of our Salesforce CPQ and Experience Cloud (Partner & Community environments. The ideal candidate will act as a key liaison between Finance, Sales, Legal and Internal Audit to ensure the platform is scalable, secure, and audit-ready.
Job Type: Full-Time - Hybrid - In SF office minimum 3 days a week

Key Responsibilities

• Compliance & Governance: Act as the primary lead for SOX/SOC compliance within Salesforce. Establish and enforce governance policies, manage Segregation of Duties (SoD), and serve as the main point of contact for internal/external auditors during walkthroughs and documentation reviews.
• CPQ Management: Work with Ouster’s SFDC developer to configure and optimize CPQ settings, including new products / bundles,  price rules, pricing, discounting / approvals and quoting templates. 
• Experience Cloud Management: Administer and enhance Experience Cloud (Community) portals development and support for internal teams
• Security & Access Control: Manage the full user lifecycle (setup, deactivation, roles, and profiles). Implement robust security models using organization-wide defaults, sharing rules, and field-level security to maintain data visibility control.
• Change Management: Oversee a formal SDLC process, including sandbox management, testing, and deployment documentation. Maintain a complete audit trail of all configuration changes and system updates.
• Automation & Customization: Build and maintain complex Flows, approval processes, custom fields, and record types to automate business workflows and improve operational efficiency.
• Data Integrity & Reporting: Ensure high data quality through regular audits, deduplication, and Field Audit Trails. Develop and troubleshoot reports and dashboards to provide visibility for Sales and Finance leadership.
• User Support & Training: Provide support, resolve system tickets, and conduct user training. Create and maintain comprehensive documentation for processes, controls, and new feature releases.

Qualifications & Skills

Required Experience:

• Proven experience as a Salesforce Administrator, specifically within a public company environment.
• Direct experience managing CPQ (Salesforce, Apttus, or Conga) and Experience Cloud (Communities - Partner or Customer).
• Deep understanding of SOX compliance, Segregation of Duties (SoD), and data privacy regulations (GDPR).
• Expertise in Salesforce security models, data governance, and audit trail management.

Technical Skills:

• Advanced proficiency in Salesforce configuration, specifically Flow Builder, Permissions, and Reporting.
• Experience with data management tools (e.g., Data Loader) and backup/recovery procedures.
• Familiarity with SDLC, ITIL, and formal change management frameworks.

Certifications & Education:

• Salesforce Certified Administrator (ADM 201) or equivalent experience 
• Salesforce CPQ Specialist or Platform App Builder certifications are highly desirable.
• Bachelor’s degree in Information Technology, Business, or a related field preferred.

Soft Skills:

• Exceptional communication and collaboration skills to work with cross-functional stakeholders.
• Strong analytical problem-solving abilities and meticulous attention to detail.
• Ability to manage competing priorities in a fast-paced, dynamic environment.