Technical Sales Support Specialist

| Los Angeles
The Technical Sales Support Specialist is responsible for assisting the Account Executives throughout the selling process by providing technical sales support on matters relating to product architecture, security, access controls, compliance, single sign-on, data protection, and data backup and recovery. The impact of the role will be to provide additional resources to the Account Executives during longer and more complex sales cycles and to establish FloQast as a safe and secure SaaS offering. The Technical Sales Support Specialist will work in close partnership with, and at the direction of, the Account Executives and will own certain aspects of the more complex sales cycles including the more technical aspects of security and IT reviews, RFP response and proposal development, assistance with any prototypes, and general support and assistance during the sales cycles.
FloQast is a cloud-based company that builds software to help manage accounting departments by centralizing the workflow, assigning task, supporting documentation, and automating tie-outs and reconciliations. We pride ourselves on being the fastest, most accurate way for accountants to close out their books. Headquartered in Los Angeles, CA with a satellite office in Dublin, OH, we are a growing, early stage company in the accounting space with only a handful of competitors and great vision.

This role can be either Los Angeles or Columbus based. 

Duties and Respobsibilities:

  • Maintain an expert level of understanding of the base functionality of the FloQast solutions as well as the overall architecture, cloud storage architecture, folder structure, development environment and methods, development and release cycles
  • Actively participate as a technical “subject matter expert” during AE product demonstrations
  • Take ownership of complex technical and security related issues that evolve during the sales cycle, including security assessments
  • Make recommendations to management on how to more effectively address the technical and security related objections that develop during the complex sales cycles
  • Build and maintain documentation and collateral that speaks specifically to the technical and security related aspects of the FloQast solution
  • Work closely with Product and Engineering teams to maintain an expert level of knowledge regarding the technical and security related aspects of the FloQast solution
  • Any other tasks that may be assigned to help the company meet its goals

Qualifications and Experience:

  • 3 – 5 years in a technical pre-sales role
  • 3 – 5 years experience in SaaS environment; accounting or FinTech system focus a plus
  • Familiarity with professional and industry standards including Service Organization Control (SOC) 1,2 and 3 reports, General Data Protection Regulation (GDRP), etc a plus
  • Previously worked in a teamed sales environment, as well as working independently on specific aspects of a sales cycle
  • Experience with RFP response and detailed proposal creation
  • Experience in relevant customer support or sales role a plus
  • Highly energetic, positive and enthusiastic team player with strong interpersonal skills and collaborative orientation
  • Ability to effectively participate as a team member; both in a supporting role to AEs and owning specific technical and security related issues independently during the sale cycle
  • Self-starter with a high level of initiative and strong sense of ownership and urgency, organizational and time management skills
  • Ability to multi-task and function in a fast-paced environment, often with changing priorities
  • Proactive problem solver; detail-oriented, self-motivated
  • Commitment to self-improvement and success
  • Excellent written and verbal communication skills

Why join FloQast? FloQast is a fast growing, Los Angeles-based, early-stage company redefining how a critical business process (financial close) is performed. Our growth and success is fueled by a passion to define and dominate the Close Management Software market. We are the first company of our kind to focus specifically on the mid-market. Our prospects have been hungry for a solution like FloQast for years and the response to our solution has been overwhelmingly positive. - We are fanatics about the success of our customers. Check us out on G2 Crowd - We are equally fanatic about creating and maintaining a fabulous culture of support and success for all employees. Check out what people are saying on Glassdoor - We have a proven sales process and methodology and provide outstanding training, support and sales tools - We have recently made significant investments to implement a world-class set of sales and marketing productivity tools (SFDC, Outreach, DataFox, Pardot) - We are moving quickly and there is huge upside opportunity in terms of career growth - FloQast offers competitive compensation (base plus commissions), stock options, fully paid Medical, Dental, Vision benefits, and a positive and supportive work environment - Ranked 18th on the 2017 Best Places to Work by LA Business Journal

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • Es6Languages
    • MEAN StackLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen
    • Outreach.ioLead Gen
    • DatafoxLead Gen

Location

Our Company is in a friendly area with restaurants within walking distance and gorgeous neighborhoods to walk through if you need a break.
14721 Califa St, Los Angeles, CA 91411

Insider's spotlight

Our Company regularly schedules fun social events such as Family Picnics, Bowling Parties, Escape the Rooms, and recently we paired with Heal the Bay to help clean up local beaches!

LA FloFamily goes to a Dodgers game!

What makes someone successful on your team?

At FloQast you are given the autonomy and room to grow into your own strengths and really build your own career here. The benefit of working for an emerging Company is having a multitude of avenues in which to carve your path. You get to own your career!

FloQast team finished in 2nd place at Silicon Beach Volleyball playoffs!

FloQast Escape's the Room with ~20min to spare!

Perks of working here

401(K)
Casual Dress
Company Equity
Company Outings
Dental Benefits
Game Room
Health Benefits
Some Meals Provided
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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