Technical Account Manager

| Greater LA Area

WHO WE ARE LOOKING FOR:

A Technical Account Manager is a key contributor, linking between the business, product and engineering teams. Technical Account Managers will develop and maintain a portfolio of partnerships made up of inventory, data, and client engagements. They will be responsible for helping partners in their day-to-day challenges by delivering innovative, scalable solutions and troubleshooting issues. We are looking to hire someone who understands web technology, learns fast, is not afraid of complexity, and is comfortable working with both clients and technical teams. The technical Account Manager not only has strong tech skills to troubleshoot some of the toughest issues but has strong soft skills as well.

WHAT YOU WILL BE DOING:

Technical Account Managers oversee integrations with clients, inventory/publisher partners, data partners and others. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. This candidate isn’t expected to build software, but will be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders. In addition to serving as a technical advisor the Technical Account Manager will also help identify new opportunities where our products can better help our partners’ businesses.

SKILLS SUMMARY:

  • Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
  • Great written & verbal communication skills — this candidate will interact with some of our company’s largest clients and partners. It’s important to provide timely, professional customer service while making sure the projects stay on track. Candidates will also be responsible for documenting the client’s project and keeping the team up to date on the status of the project
  • Project management abilities — this candidate will be managing long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must. Experience with a formal project management method is a plus.
  • Ability to influence people — Clients often come in with an idea of what they want to do and this candidate will be responsible for advising them on the best possible solution, even if it’s not what the client initially thought they wanted. This person will become a technical expert and must be able to act accordingly to consult with the client on their best solution. 
  • Fast learner — Candidate must be able to quickly grasp & learn new technical subjects and be able to explain them to others.
  • Selfless Team Player – The person in this role will interact with business, engineering, product and clients, representing many different types of personalities and opinions. Candidate must be able to communicate and navigate between all parties.

WHAT YOU BRING TO THE TABLE:

  • 3+ years of work experience in a technical client-facing role
  • Bachelor’s degree from an accredited four-year university
  • Proficient working knowledge of Excel, Office and Outlook is a must
  • Experience with SQL, web technologies/web programming languages, and API’s is strongly preferred
  • Demonstrable creative thinking and problem-solving abilities
  • Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
  • Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
  • Experience with digital advertising technology is a major plus

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • FluxLibraries
    • ASP.NETFrameworks
    • AerospikeDatabases
    • SQL ServerDatabases
    • VerticaDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our LA office is located near The Point plaza and is walking distance from the train station in El Segundo.

An Insider's view of The Trade Desk

How would you describe the company’s work-life balance?

It’s not uncommon in our Ventura office for several engineers to go surfing on their lunch break or when the waves are just right. For those of us who can’t seem to swim, we tend to play basketball during lunch. Others like to take hikes behind the office along the hillside, work out or even run along the beach.

Ephraim

Data Specialist

How do you collaborate with other teams in the company?

We work in pods of 3-4 per client. Each pod has a trader, account executive, and account manager. Typically, account managers handle the daily communication with the client, provide platform training, support traders in optimizing/troubleshooting campaigns, and support sales. The three roles are indispensable to each client .

Amy

Account Coordinator

How does the company support your career growth?

Everyone at The Trade Desk invests in each other’s growth. Management is very good about keeping up with everyone and understanding what your career plans are to help work with you in achieving them. The best part is being able to work together with a brilliant team to learn and grow together so you are never alone.

Nathan

Trading Specialist

How do your team's ideas influence the company's direction?

One of my favorite meetings is our monthly product pitch where employees from all over the company get to pitch their ideas to our senior leadership and product teams. We are a product driven company and nothing informs the direction of our business more than having a say in what we should build next.

Alex

VP, Client Services & Strategy

What’s the vibe like in the office?

People come to the office to get their work done, but also want to enjoy their time in the office as well. We all take turns DJ’ing the Bluetooth speaker in the office and taking music requests from others. There’s constant collaboration and communication going on between all teams in the office.

Katie

Senior Account Manager

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

Friendly Nerf wars, Foosball tourneys, and good vibes...our LA office is centered around bringing your whole self to work.

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