Viant’s culture is a unique combination of strong leadership, ambition, collaboration, and fun, with incredible growth opportunities for our employees! We offer a fast-paced work environment, with a strong focus on employee engagement, recognition, and development. With a commitment to innovation from the top down, Viant continues to remain ahead of the curve in the rapidly changing ad tech marketplace.

This is an opportunity to develop your career in ad tech by working on the bleeding edge of data and measurement while collaborating and building relationships with clients at top global brands, ad agencies and other digital marketing services.

The ideal candidate will have an interest in developing their project management and client service skills, as well as knowledge of the advertising technology landscape. You should have a strong desire to learn client support best practices and gain familiarity working with SQL.

Essential Duties and Responsibilities:

• Help Technical Account Management team project manage feasibility, attribution, and reporting requests from Sales and Operations teams on behalf of clients
• Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure customer success
• Collaborate across teams to produce client-facing insights and media recommendations to drive product adoption and increase revenue
• Develop knowledge of Viant's measurement and data products & capabilities, and how they can meet customer needs and business objectives
• Conduct quality assurance for all new client installs to ensure accuracy and thoroughness
• Serve as a point of contact and escalation for technical issues; will communicate, triage, and manage issues to resolution
• Keep a pulse on new products and solutions in the ad tech ecosystem to be able to suggest potential product enhancements

Competencies and Skills:

• 1-2 years of relevant experience in Media Strategy and Activation, Account Management, Client Services and/or Ad Operations
• Passion for learning more about prominent technologies within ad tech: on-boarding, DMPs, DSPs, ad serving, programmatic buying, and data targeting
• Problem solving attitude, with the desire to develop skills to articulate complex topics to a novice or non-technical audience
• Must be customer service oriented and believe in teamwork, collaboration, adaptability, and have a strong work initiative
• Comfortable working in a satellite office and collaborating with teams across multiple time zones
• BS/BA or equivalent, quantitatively-oriented degree a plus

Benefits:

• Competitive Salary
• Paid benefits for the employee
• Medical, Dental, Vision, LTD, Life insurance/AD&D
• Paid parental leave
• 401k
• Summer “Work from Anywhere” Fridays
• Health and Wellness programs
• Employee discounts – e.g. gym memberships, wireless plans, entertainment tickets
• Fully stocked kitchen
• Casual Office Atmosphere
• Commuter Benefits Program
• Ongoing Education & Training
• Company Sponsored Events & Team Building Experiences

About Viant:

Viant is transforming the world of omnichannel, programmatic media buying and advanced data analytics with a wide range of technologies leveraging artificial intelligence and machine learning to advance digital advertising effectiveness. 

Viant designs and develops cloud-based software systems for automated routine analyses to identify hidden insights and high-value opportunities. We capture and analyze data about demand patterns, product preferences, and content consumption behaviors to improve customer retention and loyalty. Viant is continually optimizing how we measure that experience to determine how and where our clients should advertise and sell their products. Viant aims at uncovering revenue opportunities hidden in customer data and recommends where clients should focus marketing experiments to provide high-impact business breakthroughs faster. Viant’s vision is to improve advertising effectiveness by driving real business outcomes while transforming enterprise data into actionable natural language insights for business leaders.

In 2017, Viant acquired Adelphic Inc., a programmatic demand side platform company. Adelphic provides an omnichannel programmatic software solution for agencies, brands and other large media buyers to make meaningful engagements with consumers across today’s fragmented media market. For more information visit us at www.viantinc.com.

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