At InStride, we’re pioneering a new approach to workforce education. Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions. We unlock business and social impact to transform companies and people for the future. 

We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole. That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school. The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride. 

Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.

Role Overview

InStride is currently seeking a highly motivated and upbeat Success Manager to join our Academic Partnerships team. With mentorship from the Director, Academic Network, but with significant autonomy, this individual will be responsible for developing academic partner growth strategy, leading all aspects of new partner onboarding, delivering on annual targets and retention objectives, qualifying upsell opportunities and improving overall client satisfaction. The position reports to the Director, Academic Network.

Responsibilities

• Be a trusted consultant to academic partners in the InStride Academic Network, working closely with internal and external partners to drive enrollment, insight, and value
• Launch, handle and grow academic network relationships
• Maintain a cadence of regular syncs with portfolio of academic partners and Learner Success, Marketing, Engineering, and Product teams at InStride
• Drive regular reviews with executive sponsors and key partners to evaluate success
• Analyze and communicate key data points to develop and execute against goals internally and with academic partners
• In partnership with internal teams, support detailed and time-sensitive processes for academic partner program integrations/data exchange within InStride platform.
• Execute and collaborate in a focused, fast-paced, and highly iterative environment

Ideal Profile

• Bachelor’s degree AND four (4) years of ed tech customer success, marketing, sales or consulting experience; OR Master’s degree AND three (3) years meaningful experience
• Comfortable and seasoned in handling external stakeholders, particularly in higher education contexts, and providing outstanding guidance and support
• Have managed a portfolio of college/university clients and driven growth within those accounts
• Able to work with all levels of individuals all the way up to President/Chancellor with demonstrated experience supporting high profile clients
• Demonstrate outstanding interpersonal, verbal and written communication skills
• Detailed and efficient organizer who also has the ability to think and plan strategically
• A self-motivated problem solver with a strong work ethic and high energy level
• Willing to travel as needed (up to 30%)
• Emboldened by the challenge of building a world-class business that delivers not only high revenue growth and compelling value, but also has a meaningful impact on society
• Facilitating, enabling, and promoting collaboration with partners e.g. with Universities, corporate clients and the team
• A sense of humor

If you are looking to apply for one of our Remote opportunities please know that InStride is only able to employ candidates from the following states.

California

Arizona

Washington

Texas

Massachusetts

Maryland

Michigan

New Hampshire

Florida

New Jersey

Ohio

Illinois

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.