Success Manager, Academic Network at InStride

| Greater LA Area
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As the premier global provider of Strategic Enterprise Education™ (SEE), InStride enables employers to provide career-boosting degrees and credentials to their employees, through leading global academic institutions across the U.S., Mexico, Europe and Australia. InStride helps organizations achieve transformative business and social impact by unlocking the power of education, through advanced technology-enabled experiences for learners and corporate partners alike.
Role Overview
InStride is currently seeking a highly motivated and energetic Success Manager to join our Academic Partnerships team. With guidance from the Director, University Partnerships, but with significant autonomy, this individual will be responsible for developing academic partner growth strategy, overseeing new partner onboarding, delivering on annual targets and retention objectives, qualifying upsell opportunities and enhancing overall client satisfaction. The position reports to the Director, University Partnerships.

Responsibilities

  • Be a trusted consultant to academic partners in the InStride Academic Network, working closely with internal and external stakeholders to drive enrollment, insight, and value
  • Launch, manage and grow academic network relationships
  • Maintain a cadence of regular syncs with portfolio of academic partners and Learner Success, Marketing, Engineering, and Product teams at InStride
  • Drive regular reviews with executive sponsors and key stakeholders to evaluate success
  • Track, analyze and communicate key metrics to develop and execute against goals internally and with academic partners
  • In partnership with Project Management Office (PMO) and Product teams, support detail-oriented, time-sensitive processes for academic partner program integrations/data exchange within InStride platform.
  • Execute and collaborate in an intense, fast-paced, and highly iterative environment

Ideal Profile

  • Bachelor’s degree AND four (4) years of ed tech customer success, marketing, sales or consulting experience; OR Master’s degree AND three (3) years of business to business customer success, marketing, sales or consulting experience.
  • Comfortable and seasoned in managing external stakeholders, particularly in higher education contexts, and providing exceptional guidance and support
  • Have managed a portfolio of college/university clients and driven growth within those accounts
  • Able to work with all levels of individuals all the way up to President/Chancellor with demonstrated experience supporting high profile clients
  • Demonstrate outstanding interpersonal, verbal and written communication skills
  • Detail-oriented efficient organizer who also has the ability to think and plan strategically
  • A self-motivated problem solver with a strong work ethic and high energy level
  • Willing to travel as needed (up to 30%)
  • Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling ROI, but also has a meaningful impact on society
  • Ability to facilitate and enable people to collaborate with each other; and promote collaboration with partners e.g. with Universities, corporate clients and the team
  • A sense of humor

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Dynamo DBDatabases
    • AWS RDSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM

Location

Our DTLA office provides easy access to public transportation, great restaurants, museums, and other attractions.

An Insider's view of InStride

What’s the vibe like in the office?

At InStride we operate in a fast-moving environment, which makes it really fun. There’s a lively energy in the office and a sense that we’re all in this together.

Michelle

VP, Academic Partnerships

How do you collaborate with other teams in the company?

The nice thing about InStride is that we’re really empowered to take the initiative and collaborate with other teams to think through solutions. Everyone is comfortable around one another and is open to sharing ideas–it doesn’t matter what team you’re on or what level you’re at.

Michael

Manager, Engineering

How does the company support your career growth?

Lifelong learning is core to the mission of the company but also the goal for our staff, and I think that’s really important. The Step Forward program means a lot to me because I never thought I would go back to school for my master’s and thanks to InStride I’m super excited to enroll.

Kat

Executive Assistant

What are some social events your company does?

We have the InStride Supper Club where every month we try a new restaurant. As a big foodie myself, that’s something I really enjoy.

Alex

Manager, Growth Marketing

What are InStride Perks + Benefits

InStride Benefits Overview

We want InStriders to thrive and feel supported. Here are a few perks and benefits we are proud to offer our team.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room is shared and includes ping pong, pool and a wine fridge.
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Parking
We offer employees A parking subsidy.
Recreational Clubs
Our clubs are growing but here are a few. Our Supper Club for foodies. Our Give Back program to support our local community. Our weekly Creative Juices on Wednesdays to think outside the box.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within

Additional Perks + Benefits

As part of our mission to enable lifelong learning, we provide full tuition coverage for InStriders to earn a degree or credential from a university online within our network.

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