Senior Sales Engineer
WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat.
With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.
Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients.
WELL is honored to be ranked number 170 on the 2020 Inc. 5000 list of fastest growing private companies. WELL is also proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times, and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.
SUMMARY
WELL works with health organizations across the country that have hundreds of integrated systems, complex data requirements, and a need to consolidate relevant data into the WELL platform.
WELL is looking for a talented Senior Sales Engineer to join the team. You will work directly alongside a team of Sales Engineers and Account Executives under the direction of our Senior Sales Engineering Manager. We are looking for a Sales Engineer who enjoys exploring new customer use cases and figuring out how a product can be leveraged to accomplish our customer’s business needs.
As a member of this team you will:
- Run in-depth product demonstrations for large Health Systems
- Discuss detailed technical requirements with Prospects
- Improve and create processes that allow the team to operate more effectively
RESPONSIBILITIES
- Be a product expert for the sales process – providing solutions for the Prospect’s stated business goals using product functionality. This includes providing solutions for existing customers who are looking to add new use cases to their WELL deployment.
- Be an integration expert for the sales process – understand the relevant architecture of a Prospect’s systems and how they can integrate into the WELL platform.
- Coordinate and complete Request for Proposals for Enterprise Prospects
- Effectively communicate technical concepts with Prospects in non-technical language
- Scope and evaluate the feasibility of Prospect asks, particularly as they relate to integrating with 3rd party data sources
REQUIREMENTS
- Bachelor’s degree or higher in Engineering, Computer Science, Math, or a related field
- 5+ years of experience in a sales engineering role
- 1+ years of experience in a client-facing technical role
- Experience in the Healthcare IT
- Strong written and verbal communication skills
- Strong analytical, problem-solving, and logical reasoning skills
- Ability to conduct technical discovery with Prospects and clients
BONUS
- Experience with SQL
- Experience using a Healthcare focused Integration Engine
LOCATION
WELL is headquartered in Santa Barbara, CA. As a result of the COVID-19 pandemic and to prioritize the health of our employees, all WELL positions are temporarily remote. We are looking forward to when our company returns to in-office work at or around June 2021. For this role, we are open to candidates that would be interested in working full-time out of our headquarters when we return to in-office work, or those that are already located within the United States and seeking a permanently remote position.
PERKS AND BENEFITS
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks: dog-friendly office, healthy (and unhealthy snacks), Kombucha on tap, light-filled space, Sonos workplace, standing desks, and the occasional taco truck.
- MacBook Pro provided
- Unlimited vacation/PTO
- Generous equity package
- Full health benefits – medical/dental/vision
WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.