Senior Operations Associate

Overview:

As a Senior Operations Associate on the WM Retail team, you will play a critical role in the continued growth and success of the WM Retail point-of-sale business. You will be primarily accountable for operationalizing the strategy of the business line as determined by the leadership team.  On a day-to-day basis, this will entail working closely with a cross-functional team to monitor and track performance across all aspects of the business - from the sales funnel down to customer support - and develop recommendations for improvement.  In addition, you will take on a variety of operational tasks to develop and further refine key process workflows and procedures to facilitate a continued acceleration in our growth trajectory.  You will also be expected to own special projects and programs in service of achieving overall business objectives as determined by leadership.

The impact you'll make:

• Operations
• Act as the primary day-to-day decision maker on account level issues while escalating major decisions and issues to the GM
• Partner with the Marketing, Sales, Onboarding, and Customer Support teams to ensure on-track execution of initiatives and strategic plans
• Assist with developing and refining client-facing support and training documentation
• Build out and/or refine operational workflows as assigned by the General Manager of WM Retail to help increase conversion and retention
• Performance Management & Reporting
• Deliver consistent and logical reporting of key performance metrics across the entire customer journey from Sales to Onboarding to Support
• Maintain deep understanding and cogent narrative of business performance drivers, opportunities and challenges
• Proactively identify and execute analysis required to fill knowledge gaps
• Monitor BU-level performance and execution towards medium-to-long term initiatives such as state and customer segment expansion or partnership integrations

What you've accomplished:

• Undergraduate degree with strong academic performance 
• Professional work experience for 4+ years
• Advanced quantitative analytical skills with ability to independently derive insights and propose recommendations based on analyses
• High level of interpersonal communication skills, both written and verbal
• Efficient organizational and time management skills with the ability to multitask and prioritize in a high-volume, fast-paced environment 
• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
• Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills
• Experience with Salesforce preferred

Our Benefits:

• 100% paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums
• HMO (California residents only) and PPO option offered through United Healthcare
• Company-paid $50,000 in Basic Life/AD&D (Accidental Death and Dismemberment) coverage
• 401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions
• 3 weeks PTO (accrued) and 5 sick days (immediate)
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year 
• Flexible Spending Accounts (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness
• Accident Insurance
• Short- and long-term disability
• Pet Insurance
• Paid parental leave
• During current work-from-home:
•  Reimbursements for home office setup and monthly WiFi

Our Culture:

• 11 company-paid holidays
• Catered lunch and snacks provided while working in the office
• Snack boxes sent straight to your door during work-from-home
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Monthly virtual happy hours
• Quarterly all-hands meetings

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

About Weedmaps:

Founded in 2008, Weedmaps is a leading technology and software infrastructure provider to the cannabis industry. Our suite of cloud-based software and data solutions includes point of sale, logistics and ordering solutions that enable customers to scale their businesses while complying with the complex and disparate regulations applicable to the cannabis industry. In addition, our platform provides consumers with information regarding cannabis products across web and mobile platforms, including listing local retailers and brands, facilitating product discovery and allowing consumers to educate themselves on cannabis and its history, uses and legal status. Headquartered in Irvine, California, Weedmaps employs more than 400 professionals around the world, with offices including Barcelona, Denver, and Toronto.

So what are you waiting for? Join the Weedmaps family!