Senior Manager, Strategy & Account Partnerships

| Greater LA Area
The Senior Manager, Strategy & Account Partnerships will primarily focus on expanding opportunities to grow our current partnerships with our clients and extend our billings with clients by building meaningful, org-first relationships with our partners.
By demonstrating success in transforming smaller engagements into long lasting partnerships and streamlining the role of Account Management alongside our Delivery team, this role will become a vital part of our projected growth through 2021 and beyond.
If you’re someone who loves building relationships and laying the groundwork for a team to go above and beyond and deliver on world class products, please read ahead!

Key Outcomes for the Role

  • Key Account Exansion: this person will quickly dive in and drive significant measurable growth in existing account annual billings by uncovering and winning net new projects and opportunities by forming new relationships with innovative & influential executives (often in other departments), facing high-value problems, at high-value moments in time.
  • Impact Cases: This person will help originate new case studies that achieve widespread recognition for Sidebench and our clients partners within first 12 months by originating innovative new project opportunities, product expansions, partnership deals, etc. that drive measurable social and/or bottom line impact for clients & internal investments
  • Portfolio Margin: By maintaining high client satisfaction, staying ahead of Account risks, communicating & collaborating with the Delivery team, and leveraging our hybrid staffing model (SME’s, Contractors, Partner firms), this role plays a key part in supporting healthy margins on our active projects portfolio and is responsible for using these wins to partner on net new projects.
  • Sales Enablement: Actively build meaningful relationships with client partners and prospects by creating opportunities to add value at every turn, retelling our ‘success stories’, and by showcasing our work in compelling and inspiring ways. Examples of our ‘success stories’ include: helping our partners achieve business milestones, award wins & industry recognition for Sidebench, investing in startups, supporting purpose-driven organizations, collaborating through unexpected partnerships, etc.
  • Partnership and Connector Referral Channels: This role will source net new client partner accounts and deals by establishing and nurturing relationships with industry connectors and maintaining consistent engagement with existing channel partnerships.

Client Relations Responsibilities

  • Establish deep credibility in an area that aligns with our value propositions
  • Listen, understand, and strategically engage with referrals and key decision-maker contacts to build professional and personal relationships that lead to new opportunities 
  • Transform regular client partner accounts into key accounts by strategically offering and sharing new opportunities with said partners 
  • Find opportunities to surprise and delight our clients at every turn 
  • Strategically plot out client relationships and map out key milestones and inflection points where we’ll be able to offer new opportunities 
  • Create and effectively design new service offerings that better meet our clients needs than our existing offerings and frameworks

Process Design and Analysis of Best Practices Responsibilities

  • Standardize our Account Management practices at Sidebench and act as a key player in making sure standard practices are followed 
  • Analyzation and improvement of our current best practices, our areas of improvement, and other key elements of our day to day Account Operations 
  • Ability to zoom out and critique and improve our current standards and processes

Process Management and Collaboration Responsibilities

  • Act as an accountability layer for more junior employees and always lead by example when it comes to exemplary performance 
  • Collaborate with the delivery team and others on the business development team regularly and become a key mentor and source of knowledge within this vertical
  • Ability to effectively and efficiently train others on learnings, findings, and best practices that you’ve uncovered

Qualifications

  • 4+ years of experience in client services account management, strategy, and/or business development within a consultancy, agency or startup environment
  • Strong experience and fluency in the world of custom software solutions, product strategy/design/technical concepts, or experience in a similar kind of professional services focused on creative product development experience in healthcare & healthtech or systems integration is a plus
  • Hunger to learn quickly, high energy, ability to think on your toes, and motivation to be a key team member within a short period of time with the company
  • Strong project management skillset and proven ability to motivate proper resources in a thoughtful and timely manner 
  • Ability to work with C-Level executives and ask the difficult questions to qualify opportunities
  • Passionate about building meaningful relationships that are mutually beneficial at their core
  • Genuine urge hunt for problems that need to be solved and the ability to qualify those opportunities as potential new business for Sidebench
  • A servant leader and you’re able to build rapport with internal teams; a team-oriented culture champion
  • Proven track record of solving complex problems using your knowledge of consulting, technology, partner ecosystem to achieve business outcomes
  • Someone with a balance of confidence, humility, creativity, a team player mentality, and a positive attitude 
  • Experience in designing and driving client workshops, hackathons, community events, or webinars is a plus

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

We are located in Santa Monica conveniently located near the Water Garden.

An Insider's view of Sidebench

How would you describe the company’s work-life balance?

Our work-life balance here is one of the best I've experienced in my career so far. People usually arrive between 9-10a each morning and leave between 5-7p every evening, and so long as you make all of your meetings and hit all your deadlines, no one's going to judge. Additionally, the unlimited vacation is a huge perk for all of us.

Keenan

People Operations Manager

How do you collaborate with other teams in the company?

A part of my role is taking a client’s set of requirements and scoping out potential engagements. It's essential I get feedback from multiple teams, including UX/UI/Tech, to better inform my conversations & identify the clients true needs. To do so, I set up solutioning meetings with all roles involved & we’ll collaborate to find the best options.

Chase

Business Analyst

How does the company support your career growth?

The company provides time and resources for pursuing higher education that is relevant to your current position or desired career trajectory.

Ojore

Exec Assistant

How do your team's ideas influence the company's direction?

Team ideas define Sidebench’s direction. Our core company value ensures nothing less, "We harness the collective genius of our diverse team to co-invent the feature." By creating an environment of open thinking & celebrating creative conflict, the team knows it's their responsibility to define company direction. Their ideas make up Sidebench’s DNA.

RJ

Director of Product Delivery

What’s the vibe like in the office?

Motivating. You can tell that everyone here loves what they do and wants to work hard to make the best products possible for our clients. At the same time, everyone is very laid back and knows when it’s time to work and when it’s time to have fun.

Katherine

Jr. UX Designer

What are Sidebench Perks + Benefits

Sidebench Benefits Overview

No week at the office is the same, and every day presents a new opportunity. At Sidebench, we offer hungry, wide-eyed individuals the chance to grow their career, challenge the status quo, and co-invent the future of technology. While you’re here, you’ll receive mentorship from world class leaders and work with a team that’s as driven and forward-thinking as you are.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Health Insurance Benefits
You choose your healthcare provider of choice so you can keep your current doctor or choose a new one. We take care of the rest.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
We use Guideline, an accessible and easy-to-use 401k provider, to help our employees save for the future.
Child Care & Parental Leave Benefits
Generous Parental Leave
The arrival of a new family member is exciting…. and exhausting. We get it — which is why we offer paid leave for both new moms and dads.
Vacation & Time Off Benefits
Unlimited Vacation Policy
A healthy work/life balance is the key to doing great work, and we believe in giving our brains ample time to recharge.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We value curiosity greatly, so we offer an education package that encourage employees to keep learning and growing.
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