Located in Alajuela, Costa Rica, BV Media is seeking a Sales Coach to join our fast-growing team. We are a burgeoning network of high-traffic Internet properties, focused on expanding and monetizing a highly trafficked network of websites. We provide a high-energy work atmosphere with exceptional teamwork, where innovation and ambition is encouraged, and success is recognized and rewarded.

WHAT YOU’LL BE DOING:

- Maximizes sales and retention representative effectiveness by determining and solving training needs.

- Determines training needs by; analyzing sales and retention cases; studying results and reports

- Prepares new sales and retention strategies by conducting orientation and develop individual coaching plans; providing resources and assistance; scheduling orientation with representatives.

- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.

- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

- Accomplishes sales and retention training and organization mission by completing related results as needed.

- Handle customer complaints, provide appropriate solutions and alternatives

- Provide accurate, valid, and complete information by using the right methods and tools

WHAT YOU SHOULD BRING TO THE TABLE:

- 3 years customer service experience

- 2 years experience in sales training or relevant field of sales

- Retention or Sales experience

- Ability to work under objectives, tasks and deadlines with limited supervision or guidance.

- Ability to provide comprehensive feedback to employees and their management team.

- Responsible for answering inbound calls

- Follow communication procedures, guidelines and policies

- High School Diploma (Complete)

- 90% English (Verbal and Written)

- Schedule Flexibility

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of customers

- Excellent communication skills

- Proficient Computer Knowledge

PERKS:

- Private health insurance

- Weekly and Monthly rewards and recognition

- Monthly company events

- Promerica bank account discounts and promotions.

- Casual and fun office environment

- Culture that promotes professional growth and development

- Team-oriented work space

- Many more!