We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Job Functions:

• Provide Administrative and Operational Support by assisting and processing any client and account executive requests by phone, fax, email, physical mailings, etc.
• Continue to build and nurture any new / current relationship with all clients, while providing first class customer service.
• Providing frontline support and resolution for any / all customer service issues, and serving as back up support for Account Executives and other Sales Support team members when they are out of the office.
• Other duties include generating reports and completing special projects as needed.
• Adhering to all company compliance standards and policies and taking all the required training as requested.

Job Requirements:

Skills/Abilities:

Leads

• Entering, searching and/or distributing leads to the Sales team in a timely manner. Ensuring the Lead tracker and CRM is updated accurately and in a timely manner.
• Prospecting (research/phone calls) for music user contacts/decision makers for Music Licensing Executives

Contract / Account Management

• Serving as a liaison between clients and other supporting departments.
• Processing and managing contracts /needledrops, escalations, marketing materials distribution and other requests.
• Contacting clients to ensure they are knowledgeable / trained on the company's available resources. This is for specific or adhoc requests.
• Responsible for obtaining all required approvals as it relates to processes.
• Sending music tracks to clients and providing copyright information as needed.

CRM Database Management

• Maintaining the CRM database to company standards and policies
• Ensuring all company / customer / contract information is entered accurately, consistently and in a timely manner.
• Processing and evaluating Quarterly Reporting and Cue Sheets.
• Other duties include generating reports and completing special projects as needed.

Education:

• Bachelors Degree Preferred

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.