About the company:
Founded in 2005 and with thousands of customers worldwide, FastSpring powers the digital economy with a cloud-based e-commerce & subscription management platform that helps software & SaaS companies monetize their products and services online—worldwide. FastSpring provides an end-to-end payment processing, merchandising & fulfillment solution for companies that sell desktop software, SaaS, video games, e-books and other digital products. With recent investment from Accel-KKR, FastSpring has accelerated its global growth agenda.
The Position:
The Sales Engineer works closely with clients, the FastSpring sales team, and all internal operational groups to assist in the sales process and manage new store implementations. They are instrumental to the process from pre-sales through to site launch, and the transition to operations and the client success group. The job often requires the comprehensive demonstration of FastSpring’s product to technical and non-technical audiences in pre- and post-sales meetings. In addition, this position communicates project status of new store launches to the organization and optimizes the overall new client store implementation process. The position will be based at FastSpring’s headquarters in downtown Santa Barbara.
Responsibilities:
- Lead technical sales presentations, design, and/or integration discussions in support of priority sales and business development opportunities
- Serves as a liaison between sales and product, with the purpose of removing technology-related buying objections from prospects
- Independently lead and coordinate all aspects of the client’s technical product evaluations, from integrating with FastSpring’s platform to helping prospective customers interpret data in the context of their environments
- Architect and demonstrate seamless integrations between FastSpring and client systems
- Lead integration of advanced FastSpring e-commerce services in support of optimizing top strategic accounts.
- Ensure total customer satisfaction with the customer's implementation experience
- Prepare and present technical proposals and RFIs/RFP responses
- Involved in determining root cause of customer issues and assisting in corrective action
- Collaborate with sales representatives to ensure all aspects of the sale are aligned
- Assists in generating new business and ensures growth of existing accounts
- Provides technical training to clients and communicates customer feedback for future product developments
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Qualifications:
- Minimum of 3 years of relevant experience in supporting SaaS, web application and e-commerce technologies
- Strong front end web development skills using HTML, CSS, and jQuery are required.
- Experience with back end programming languages like Python or PHP, and tools like Postman for API support and integration are required
- Strong administrative skills in a CMS framework such as WordPress or Joomla! Is required.
- Strong eCommerce domain knowledge is required for areas such as checkout processes, DRMs, fulfillment solutions, ESP, ESD, Google Analytics, Google Tag Manager, Payment Gateways, are very important
- Experience working in customer success, technical support, or development a plus
- Experience with a sales philosophy such as Selling Through Curiosity is a plus
- Excellent organizational, interpersonal, and leadership skills. Confident, clear, and dynamic communicator; outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required
- Bachelor's degree in engineering, computer science, information systems, or related area or demonstration of equivalent knowledge
- Calendar management skills, including the coordination of complex and multiple participant meetings
- Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
- Ability to focus on results while working independently when given broad direction and desired results
- Ability to adapt to changing goals based on customer demands and market conditions while working with sales and product development teams
- Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues
- Working knowledge of Microsoft products such as PowerPoint, Excel and Word are required.
- Use of Zendesk, Salesforce, Truly, Chorus, JIRA, Confluence are all excellent additions.