Ring is looking to hire a Partner Success Manager to join the Neighbors team. Neighbors is focused on public safety initiatives aimed at making neighborhoods safer. The Partner Success team is the center of support for our public safety relationships. Our team prides itself on providing amazing support, comprised of passionate, empathetic and creative thinkers who drive to delight our users each day.

In working with public safety agencies, you’ll be both an educator and a problem solver. User questions vary from simple to challenging. The ideal candidate will be resourceful and collaborative while seeking timely solutions to a range of real-life situations.

This is an incredible opportunity to join a mission-driven team. This is not a position to hide in the background. We’re looking for self-starters that want to take ownership of public safety relationships, delight our users, and focus on new and creative ways to demonstrate our value. If interested, keep reading! 

Responsibilities

• Be the face of our team with public safety relationships.
• Address user questions over email, phone, or in-person when appropriate.
• Provide actionable feedback around Account Management process and overall strategy.
• Review and uncover new opportunities to further existing relationships.
• Travel may be required about 20% of the time, as needed by specific accounts.

Basic Qualifications

• Bachelor’s Degree in Communications, Marketing, or a related field.
• 5+ years in Account Management, Client Service, or Customer Success.
• Experience successfully managing multiple relationships simultaneously. 

Preferred Qualifications

• Relationship Management within Technology, Start-ups, or SaaS Platforms. 
• Incredible writing skills and equally impressive verbal communicator. 
• Perfectly organized, detailed oriented and truly caring. 
• You’re a proactive problem solver and thrive in fast-moving environments. 

About Neighbors

Ring launched the Neighbors app as a public safety communication tool that allows users to view and share real-time crime and safety alerts with their neighbors. Anyone with an iOS, Android or FireOS device can download Neighbors and use the app to: view neighborhood activity; share crime and safety-related videos, photos and text-based posts; and receive real-time safety alerts from your neighbors, local law enforcement and the Ring team.

About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Ring LLC is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.