Manager, Account Management at GOAT Group

| Greater LA Area
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GOAT is seeking a results-oriented Manager, Account Management to work directly with our VP of Business Development and Strategy. The ideal candidate will have experience managing and successfully scaling teams at an online marketplace / e-commerce business. This candidate will also be a critical and strategic thinker who is comfortable working across a variety of departments, including Data Science, Engineering and Analytics.

In this role you will:

  • Manage a team of account managers across the GOAT and Flight Club brands
  • Develop an integrated account management strategy focused on KPIs / goals of the team as well as customer satisfaction
  • Own the reporting of all business metrics, both internal and customer facing
  • Strategize with vendors and marketing on ways to grow the business
  • Create an incentive structure for account managers, across all brands
  • Develop strong relationships with customers, connecting with key business stakeholders (product and marketing) to activate and scale existing customers

We are looking for:

  • A proven leader with 3+ of experience in account management with an ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • A results oriented individual who has been successful in growing / scaling businesses while focused on customer satisfaction
  • An analytical mind with solid knowledge of Excel who is experienced with the use of data to drive results and understand KPIs
  • Strong aptitude for technology, with the ability to use, demonstrate, and speak about new technologies
  • Experience with a fashion focused online marketplace business / e-commerce platform is a huge plus

GOAT Group is the world’s largest marketplace for authentic sneakers. Its brands offer the greatest selection of sneakers available through company-operated retail stores, e-commerce sites and mobile apps under the GOAT and Flight Club brands. Through its innovative technology and service, GOAT Group has changed the landscape of sneaker commerce and has quickly become the world’s most trusted source to discover, buy and sell authentic sneakers.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Culver City, CA 90232

What are GOAT Group Perks + Benefits

Culture
Volunteer in local community
GOAT Group participates in Tech Gives Back.
Partners with Nonprofits
GOAT Group partners with Non Profits such as Shoes That Fit and The Midnight Mission.
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
GOAT Group employees can contribute up to $2,750 for Medical FSA, $5,000 for Dependent FSA, and $270 per month for commuter (parking and transit).
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary with a maximum of $250,000.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
GOAT Group offers pre-tax commuter benefits for all employees and will provide an employer contribution to employees at our corporate office in exchange to not receive a parking permit.
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
GOAT Group offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
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