Loan Processor

| Greater LA Area

How is better.com Better?

We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We funded over $692 million in home loans last month
  • Over $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s 2020 Best Places to Work in Financial Services
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 

We continue to outpace the industry at every turn and we’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey. 

A Better opportunity:

Beyond producing high quality loans, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, California, Charlotte, and Gurgaon, we are quickly expanding in order to deliver a delightful borrower experience through a combination of technology and people. In joining our team, you will have a unique opportunity to join a fast-growing team and you will play a critical role in delivering on the Better mission.

As a Processing Expert, you will focus on reviewing all collected documentation from the borrowers to ensure all necessary information was included. Your responsibilities will include answering any emails and in-bound phone calls from borrowers, working through any discrepancies throughout a file, and collaborating with your cross-functional partners within the underwriting, appraisal and title teams. The mortgage loan process is a stressful time, but our processing team is here to make it easier for borrowers. We expect our employees to provide exceptional customer service and show empathy while working with borrowers. 

Responsibilities will include:

  • Engage with borrowers to understand their needs/questions
  • Proactively manage a pipeline in a timely, accurate, and efficient manner, ensuring promptness in communicating with borrowers
  • Request and manage organization of borrower loan documentation using our proprietary loan platform
  • Facilitate and manage borrower transitions from each step in the processing of their loan.
  • Work collaboratively with cross-functional teams in Operations (title, valuations, underwriting, closing) to close loans

About you:

  • Strong communication, organization, and time management skills.
  • Ability to troubleshoot and solve problems independently.
  • Detail oriented with the ability to adapt with resiliency.
  • Ability to maintain composure in a fast-paced environment.
  • Approach work with empathy, humility and accountability.
  • Collaborate with teams to constantly rethink and improve our processes and borrower experience 

Bonus points for: 

  • Experience processing FNMA, FHLMC, FHA and Jumbo mortgages
  • Knowledge of agency conventional underwriting product guidelines

 

Things we value:

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.
Read Full Job Description

Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better.com

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better.com Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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