3PL Central is the fastest growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify and Target and the growth in supply chain logistics can be challenging for warehouses. Born within an active 3PL warehouse, 3PL Central built the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. We pride ourselves on understanding and delivering best practices and excellence to 3PLs and their customers.

Role:

The Customer Success department at 3PL Central exists to help our customers to receive as much value out of our software as possible. Whether that means strategic account planning, or helping to navigate through a support case, we are here to assist our customers in any and every way.

Our goal in creating the Junior Customer Success Manager position is to allow you to develop your account management skills, as you prepare to move into a Customer Success Manager position. You will learn how to manage relationships, sell add-on products and services, and work through complex situations with your customers.

This is a growth position within a growing company. Working in this environment will be demanding, but highly rewarding. You will have the opportunity to work across departments, receive a holistic view of how our business operates, and be challenged to think outside of the box daily.

Key Deliverables:

• Recognize expansion opportunities and work with Customer Success Managers to grow opportunities
• Deliver consistent and proactive customer interactions to build relationships, trust, and loyalty
• Provide supplementary product-based education to customers, driving product adoption
• Respond to and manage escalations as appropriate

You are perfect for this role if you are/have:

• A hunger to grow professionally and a ‘can-do’ attitude
• Obsessive problem-solving skills with close attention to detail, relentless urgency and follow-through
• Ownership of your responsibilities, even in ambiguous situations
• Excellent interpersonal skills. People want to hang out with you once they’ve met you
• Effective communicator across all mediums (phone, presentation, email, etc)
• Love of process and operations, but can also easily learn and adapt
• Empathetic with a knack for understanding what a customer needs and why they need it
• Strong situation management skills, follow-through, and the ownership/accountability gene