Enterprise Solution Architect

| Santa Monica
ReSci's mission is to make artificial intelligence accessible and usable for brands. 
Our values: Inspire with passion. Persevere with determination. Collaborate with unity. Grow without bounds. Create with impact. Lead with character.
Our onboarding and technical support teams are critical to our clients’ long term success and happiness with ReSci. Our Enterprise Solution Architects sit at the intersection of pre and post-onboarding, extending white-glove service to our enterprise brands in integrating with our platform and other technologies, while also supporting technical requests after onboarding is completed by interfacing with various technical, business, and executive contacts at these brands. 
We’re looking for an experienced customer-facing Enterprise Solutions Architect who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise brands. This position is for someone who has a strong technical aptitude, extensive customer-facing experience and the ability to simultaneously oversee multiple engagements. You’ll be tasked with leading technical onboarding engagements by working directly with client developers and marketers to understand their data and use cases, liaise with internal developers to design and implement solutions, and perform data quality checks before the client can "go live". After onboarding is completed, you will also continue to support brands with technical questions and requests as needed. As a true artificial intelligence platform, we need more data than others, so you will need to be an expert in working with large data sets and sometimes complex integrations. You are passionate about world-class customer service, learning new technology, and solving problems for yourself as well as others.
Responsibilities:
-Assist clients in instrumenting ReSci’s APIs and real-time event-tracking scripts and data feeds across their desktop and mobile sites
-Complete onboarding engagements within budget and scope
-Continue to support clients with technical asks and escalations as needed post-onboarding
-Gather requirements and issue escalations and document details for ReSci product and engineering teams
-Work closely with product and engineering to fine-tune solutions to our clients’ use cases to customer success improvements
-Develop and iterate on internal processes to ensure consistency across our onboarding engagements
-Thoroughly document internal processes and client solution specification
-Become an expert on the functionality of ReSci’s platform, APIs, and integrations, as well as the technology and data of the brands we work with
Qualifications:
-Have experience deploying a sophisticated technical product with enterprise clients
-Are able to deal with a variety of stakeholders ranging from timeline-driven project managers, marketers, technical engineers, executives, and strategic business partners
-The ability to quickly explore, examine and understand complex problems and how they relate to a customer’s business
-Detail-obsessed with strong time management skills and project management skills
-Experienced in explaining technical concepts to various audiences
-Solid client-side Javascript skills and experience working with APIs and server-side languages
-Strong experience with SQL and experience with data architecture
-Excellent verbal and written communication skills
-Excellent follow up and organizational skills
Nice-To-Haves:
-Experience working as a full-time software engineer at any point in your career and/or a solid understanding of software engineering principles
-Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, ad tech, mobile and more
-Ideally will have at least 8 years of experience
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • AWSLanguages
    • Lambda/ServerlessLanguages
    • Machine Learning Languages
    • ReactLibraries
    • sparkLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • s3Databases
    • redshift Databases
    • ec2Databases

Location

2601 Ocean Park Blvd Ste 104, Santa Monica, CA 90405

What are Retention Science Perks + Benefits

Retention Science Benefits Overview

We have 6 core team values to help all of us grow! We believe these are qualities we exhibit as a team, and we use them as guiding principles to help us be better each day! To learn more about our open roles visit https://www.retentionscience.com/careers/

* Inspire with passion
* Persevere with determination
* Collaborate with unity
* Grow without bounds
* Create with impact
* Lead with character

Culture
Volunteer in local community
ReSci participates in local volunteer activities such as The Giving Spirit and Heal the Bay.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Our dental plan covers 100% of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
We are pleased to offer 7 health plan options (including CA Blue Shield and Kaiser) with ranging coverage options and deductibles.
Life Insurance
we are able to offer several life insurance coverage options ranging from 20% to 100% times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ReSci provides employees with a 401(k) matching plan managed by PAi. We match 100% up to 2% of employee contributions.
Company Equity
ReSci offers stock options through its employee equity program, including vesting over a four-year period.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed
Company sponsored family events
ReSci sponsors family-oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
ReSci employees receive 15 days per year of paid time off based on one year of service.
Paid Holidays
Paid Sick Days
Employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
ReSci hosts company outings Quarterly.
Free Daily Meals
Employees get catered lunch on Tuesday, Friday.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
ReSci has a fully stocked kitchen including unlimited snacks, coffee, tea, and sparkling flavored water on-tap.
Some Meals Provided
Employees get catered lunch on Tuesday, Friday.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
ReSci's pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
ReSci offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
ReSci hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
Customized development tracks
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