Job Description

Tandem Careplanning, a Century City-based startup working to solve the senior caregiving crisis, is looking for an experienced, compassionate, and empathetic individual to join our growing team.  This position is an inside sales and customer support role as part of our Care Team.  You will work with caregivers throughout their journey with our company to ensure a frictionless experience for all involved.

About Tandem Careplanning:

Tandem Careplanning is a public benefit corporation that helps clients and caregivers obtain and manage in-home care relationships with full support throughout the process. Our mission is to elevate the caregiving journey for clients and caregiving professionals to ensure in-home care is accessible, transparent, and continuous. Learn more at tandemcareplanning.com.

Inside Sales Responsibilities

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Master proprietary sales approach to effectively qualify prospective caregivers and communicate the company’s business model.

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Nurture leads and educate caregivers on how we differentiate ourselves from agencies and other models of caregiving.

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Assist callers with urgent needs relative to their employment with clients.

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Work with caregiver prospects on the vetting process, including telephone interviews, reference checks, background checks, and in-person interviews.

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Respond promptly to incoming phone calls, live chat, and email.

Customer Support Responsibilities

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Facilitate client and caregiver introductions, including assisting with and scheduling initial in-person and telephone interviews

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Assist with scheduling caregiver shifts, approval of timesheets.

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Serve as the communication conduit between caregivers, clients, loved ones, and our organization

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Assist with resolving any client and caregiver incidents and issues promptly and escalate to management when required

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Manage cases collaboratively with care team members

Preferred Experience

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Minimum of three years of experience in telemarketing, inside sales, consultative selling, or customer support

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Home health, home care, behavioral health, or other healthcare industry experience

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Proficient with productivity tools and technology platforms (customer relationship management, website tech support, scheduling, time and attendance)

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Bi-lingual (English/Spanish) a plus

We offer a great benefits package: 

Medical and Life Insurance

Flexible Spending Account

401(k) Plan

Paid Time Off

Sick Days and Paid Holidays.